Skip to content

FAQs New Payments Platform

New Payments Platform (NPP)

  • If someone knows my PayID, can they use it to commit fraud?

    No, as a PayID is only used to receive funds, not send them.

  • Can someone else register my details (mobile, email) as their PayID?

    Only the owner of the device can register it as a PayID, as it will require Authentication in the form of a code sent to the phone number or email address provided to complete the registration.

  • What if I send the money to the wrong person?

    There are processes/procedures in place to deal with “Mistaken Payments”, if you have made a mistaken payment you need to call Credit Union SA immediately so we can attempt to recover the funds for you.

    Call us (08) 8202 7777

  • What can the New Payments Platform do?

    Key benefits include:

    Speed the ability to make payments in real time, with close to immediate funds availability to the recipient.
    24/7 availability the ability to make and receive low-value payments 24/7 outside normal banking hours.
    Data enriched the ability to send more complete remittance information with payments.
    Simple Addressing

    A system to more easily address retail payments to any recipient using their phone number, email address, ABN or organisational identifier.

    Additional features will become available overtime with the development of new overlay services.

  • How do I know I am sending money to the right person?

    PayID payee-validation functionality will allow you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

  • Is the NPP safe?

    Yes. Protecting our members' funds is of paramount importance to Credit Union SA. Payments made through the NPP will enjoy the same high levels of security which Credit Union SA is renowned for. Some of the protections in place include:

    Factor 2 Authentication a two-step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.
    24/7 Fraud Monitoring Credit Union SA will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud.
  • What do I need to be ready to make and receive faster payments?

    1. You’ll need to be registered for Internet Banking – call us on (08) 8202 7777 to register
    2. Make sure your mobile phone number and email address are up to date
    3. When the NPP launches use Internet Banking or our Mobile Banking App to make faster payments using BSB and account numbers, or a registered PayID
Let's Chat