Switching your direct debits

Direct debits allow you to have funds paid directly from any of your Credit Union SA accounts to an external source, such as your electricity bill. Contact your supplier to set up a direct debit.

You need to supply your BSB, account number/member number and account name to the biller. Once you have done that, it’s up to them to set it up. It’s that easy! Once it is set up, the biller will provide you with a bill but instead of you having to make the payment by the due date, they will automatically take the authorised amount out of your account on the date.

If you wish to stop a direct debit that you previously authorised for a third party supplier to deduct payments from your account, you can contact the supplier directly to request a cancellation or you can request us to contact the supplier and cancel the payment on your behalf. If you request us to stop the payment you must contact us at least five business days before the next payment is due and we recommend you also contact the supplier to avoid any fees that the supplier may charge you as a result of the direct debit being dishonoured. Refer to Section 20 of Deposit Accounts and Access Services Terms and Conditions.

A direct debit is an arrangement that you make directly with the third party – authorising them to take money out of your account – so any disputes in relation to the direct debit needs to be discussed with them directly. Of course if you are having problems in getting it sorted out, we’d be happy to assist you.

We offer a range of alternative payment methods that you can use for direct debits including Osko transfers, Electronic Funds Transfers (EFT) or staff assisted transfers.