Mobile Banking App

The Credit Union SA Mobile Banking App is a simplified version of Internet Banking for your iOS or Android phone. It provides you the tools to easily check balances, pay bills and transfer funds. You can also find general product information and apply for new products.

The Mobile Banking App is protected using the same protocol encryption as Internet Banking, providing all internet enabled mobile phones are 128 bit security enabled.

There are three easy steps to get started with our Mobile Banking App.

1. Become a registered Credit Union SA Internet Banking user by calling us on 13 8777 or visiting us at 400 King William Street, Adelaide.
2. Visit the iTunes App Store or Google Play to download the Credit Union SA Mobile Banking App.
3. Open the app and register your device using your Internet Banking membership number and password. You will also be prompted to choose a PIN or pattern login to secure your device.

Our new Mobile Banking App requires operating system that is at least 13.0 for Android and iOS 11.0 for Apple devices. You can check which version you are running in your smart device settings.

Yes, you will need to register for Internet Banking before you are able to use the Credit Union SA Mobile Banking App.

When you download the app, you will be asked on your first access to setup your Mobile Banking App PIN number or identification pattern. You must be registered for Internet Banking and will need to use your Internet Banking Password to validate your identity.

If you're not registered, visit our Internet Banking page, download and complete the Internet Banking application form. Otherwise, you can visit us at 400 King William Street, Adelaide, or call us on 13 8777.

Our current Mobile Banking App is available for Apple and Android devices only. For a Windows phone, we recommend using our mobile friendly Internet Banking. Find out more about our Mobile Banking App.

Yes. The Credit Union SA Mobile Banking App is free.

Transactions performed using the Mobile Banking App do not cost extra and are charged as if they were performed using Internet Banking. However, mobile service charges may apply. Check with your mobile phone service provider for specific details on what charges apply based on your current data plan.

The Credit Union SA Mobile Banking App allows you to utilise all the best functionality of your Internet Banking services, anytime or anywhere you have an internet connection, with just a simple tap and swipe.

Our Mobile Banking App is an application that is downloaded to your smart device via the App Store that makes accessing your accounts even easier. Once your Mobile Banking App is setup, you can access your accounts at the touch of a button using a four digit PIN, fingerprint or FaceID.

Our Mobile Banking App provides you with access to the most popular Internet Banking features including:

• Checking your balances and transaction history
• Transferring money from or to other Credit Union SA members
• Transferring money to other financial institutions
• Paying a bill using BPAY®
• Opening a new account

Internet Banking is accessed via a web browser, which can still be accessed on your smart device or desktop computer using your account number and password. For services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer or smart device.

Yes, however standard mobile contract, service and roaming charges may apply. It is recommended prior to using the Mobile Banking App overseas that you contact your mobile phone provider to establish what charges apply based on your current data plan.

There are a few different ways to log out of the Mobile Banking App:

• Click on the logout button in the top right-hand corner of the screen
• Exit the app by pressing the home button on your phone
• Lock your phone
• For Android phones, minimise the app for five seconds

After locking your phone, you will be required to enter your PIN or pattern to continue banking. As an additional security feature, after five minutes of inactivity, your mobile banking session will automatically timeout and you will need to log in again to start another session.

To view all of your account balances, you can login to the Mobile Banking App and select Balance in the bottom right-hand corner of the screen. This will display the balance of all of your accounts.

To use BPAY in your app, follow these steps:

1. Find the BPAY logo on your bill. Next to it will be the Biller Code and your Customer Reference Number.
2. Open the Credit Union SA Mobile Banking App and select Pay > BPAY. You can either select a previously saved biller or Add a new biller.
3. Follow the simple instructions to pay your bill.

You can transfer funds from your Credit Union SA account to someone with an account at Credit Union SA or with another financial institution using Osko by BPAY.

Login to your Mobile Banking App and select Pay > Pay Someone. Select the payee from your list of saved payees.

Enter the Amount you wish to pay and add an optional Description for the payment. Select the account you wish to pay from and enter an optional Reference for the payment. Review the payment details and select Pay now.

To add a new payee: Select Payments > Pay Someone. Click New payee +. Select whether the payment is being made To PayID or To Bank Account.

• For PayID, enter a PayID registered phone number, email, ABN or organisation ID.
• For Bank Account, enter the Account name, BSB and Account number.

If you would like to save the payment details, toggle on the button next to Save payee once you have entered all details. You can then assign an optional easy-to-remember nickname for the biller. You can then assign an optional easy-to-remember nickname for the payee.

In the Mobile Banking App, select the menu in the top-left hand corner, and choose Open account. Simply select the account you want to open and follow the instructions.

If there are three unsuccessful attempts to login to the Mobile Banking App or your Internet Banking account, your access will be locked. You will need to call us on 13 8777 or visit us at 400 King William Street, Adelaide to get this unlocked.

In the Mobile Banking App, select the menu in the top-left hand corner and choose My details > Update contact details.

You can setup an alert in the Mobile Banking App to be notified when your account dips below a nominated amount or when your account has been credited a certain value.

MOBILE BANKING APP

Using your Mobile Banking App, go to the left side menu and select Settings, then Alerts and turn on Direct Credit Alert or Direct Debit Alert. Then follow the prompts for your Accounts and Cards. You can add an alert for when your account goes above or below a certain limit and schedule a set Balance Alert. You can also be notified when a transaction has gone over a certain threshold. This threshold is set by you, and can be applied to any PayWave, ATM withdrawals, Visa transaction and EFTPOS transactions.

Login to the Mobile Banking App and select Payments > Transfer. Select an account to transfer From and select an account to transfer To. Enter the Reference for the transfer (this will appear on your statement) and the Amount you wish to transfer. Then select Pay Now.

You can also Schedule Payment should you wish to create a recurring transfer on a specific date from one of your accounts to another.

In the Mobile Banking App, select Accounts in the bottom left-hand corner and list of your accounts will appear. Click on an account and you will be able to view a list of transactions for that account.

1. Login to your Mobile Banking App.
2. Select International from the left hand side menu.
3. Enter the transaction details and follow the arrow icon.
4. Follow the steps until the transaction has been completed.

Select Settings from the drop-down menu, then App timeout and set your preferred time.

You should contact your mobile phone provider. However, if you feel your Member number or passwords have been compromised, you should consider changing your Internet Banking password. Just login to Internet Banking on another device and go to Security then Change password to update, or contact us to report lost or stolen cards.

If you want to temporarily lock your Credit Union SA Visa Debit Card or Visa Credit Card, follow these simple steps or contact us on 13 8777.

If you have the Find My iPhone app, you can use it to remotely lock the device and disable the use of the Apple Pay function. Or you can log into iCloud.com and remove all cards from Apple Pay remotely. If you do not have the app, you should contact us on 13 8777 to request that your card be disable for use with Apple Pay.

Get help if your device is lost or stolen link: support.apple.com/en-au/HT201472

Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc.

If your device is lost or stolen, you can use Samsung’s Find My Mobile service to remotely Lock or Wipe your device (also Locking or Wiping Samsung Pay and all the payment cards registered in it).

If you just want to suspend your Credit Union SA Visa Debit Card or Visa Credit Card temporarily, login to Samsung Find My Mobile service and suspend your card. Please note your physical Credit Union SA Visa Debit Card or Visa Credit Card can continue to be used.

Two-factor Authentication (also known as 2FA) is a requirement for Internet Banking – it is a two step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.

Two-factor Authentication will only need to be completed once in an Internet Banking Session. However, if you’re requesting to share your banking data with another organisation as part of Open Banking, you may be asked to complete 2FA more than once.

You can register for 'VIP Security' in Internet Banking under the Security menu. Read more about Two-factor Authentication on the Australian Cyber Security Centre website.