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At Credit Union SA we are committed to keeping you and your money safe while transacting with us.

Lost or Stolen Cards

If your Credit Union SA rediCARD or Visa Card is lost or stolen please report immediately to have the card cancelled. 

If you have lost or had your card stolen, report or replace any cards that are missing.

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Cards security

With all credit cards now requiring a Personal Identification Number (PIN), it’s very difficult for a thief to use a stolen credit card in any over-the-counter transaction. But that doesn’t mean you can let your guard down.

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Internet and phone banking

Aside from the obvious imperative of ensuring our systems remain resistant to unlawful access – which we’re constantly working to ensure – secure Internet and Phone Banking is almost entirely a matter of protecting your passwords.

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Fraud Bureau Service

Operated by trained fraud identification specialists, our Fraud Bureau Service provides Credit Union SA credit and/or debit cardholders around-the-clock protection against fraudulent card transactions, 365 days a year.

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Hoax Emails, Phone Calls and Scams

If you think you have been the victim of a scam or hoax, please contact Credit Union SA immediately.

Contact us

For more detailed information on scams, warning signs and how to protect yourself visit the Australian Government's Scam Watch website.

You can also download the Government of South Australia's Fighting Scams and Fraud brochure.

For more information about protecting your personal finances visit the following websites operated by the Australian Government:

Compromised ID

The following organisations can assist you if you suspect you are a victim of identity theft:


  • a free government-funded service who will work with you to develop a specific response plan to your situation and support you through the process.

iDcare website

Commonwealth Victims' Certificate

  • a certificate which helps to support your claim that you have been a victim of identity crime, and can be used to help re-establish your credentials.

Victims of Commonwealth identity crime website

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Round the clock credit card protection.

If your Credit Union SA rediCARD or Visa Card is lost or stolen, report immediately to have the card cancelled.

Read our top tips for ensuring your safety, when online

Get the answers to our most Frequently Asked Questions about our Accounts, Loans, Cards, Services and more.