Financial Hardship Assistance
If you're experiencing financial difficulty, reach out to our team early so we can help you work out the best solution for you.
As a member of Credit Union SA, if you ever have difficulty meeting your financial obligations to us due to financial hardship, or anticipate being in that situation in the near future, we may be able to assist.
Under our Financial Hardship Assistance Policy, which goes well beyond National Credit Code requirements, all individual and small business members are eligible to apply for support, most often in the form of altered repayment terms.
To learn more or apply
You can apply online now with our easy-to-use form. Alternatively, you can call us on 13 8777 or visit our friendly staff at 400 King William Street, Adelaide. You can also download our full Financial Hardship Assistance Policy.
Additional resources
What external support is available?
For support and counselling services:
- Beyond Blue: For information on depression and anxiety and where to get help, visit online or contact their support service on 1300 224 636.
Family and domestic violence support:
- 1800 RESPECT is a 24-hour hotline which provides help for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault. Call 1800 737 732 or reach out via the online chat on this website.
Other Resources:
- MoneySmart tools, tips and services to help you manage your money: MoneySmart offers guidance for all Australians, whatever your situation, wherever you find yourself in life.
How we
can help
Contact us
You can contact us by calling us, visiting us, making an appointment, using Web Chat or Secure Mail.
Call us
We’re here to answer any questions you might have – make sure you have your Access Code ready!
Visit us
Our friendly staff at 400 King William Street, Adelaide can help you with all your banking needs.
Mobile Lending Managers
Don't have time to visit us? We can come to you! Book an appointment with us now.