Member Feedback
At Credit Union SA, we're firm believers that continual improvement is impossible without regular, honest feedback from our members.
Submit your feedback
At Credit Union SA, we're firm believers that continual improvement is impossible without regular, honest feedback from our members. So please, don't hesitate to:
- provide feedback by completing our General enquiries form
- call us on 13 8777 or during our opening hours
- visit us at 400 King William Street, Adelaide
- write to us at: Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001
Dispute resolution
If you raise a grievance with us informally through any of the avenues above, rest assured we'll do everything we can to resolve it to your satisfaction.
However, if you're unhappy with the outcome, we encourage you to put your concerns in writing to the:
Disputes Resolution Officer
Credit Union SA
GPO Box 699
Adelaide SA 5001
Or by emailing info@creditunionsa.com.au with attention to the Dispute Resolution Officer.
If your complaint remains unresolved after 30 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Australian Financial Complaints Authority (AFCA).
The AFCA is 100% independent and will fully investigate your complaint and our handling of it, at no cost to you.
Their contact details are:
- Phone: 1800 931 678, 9.00am - 5.00pm (AEST)
- Email: info@afca.org.au
- Website: afca.org.au
- Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001