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FAQs Mobile Banking App

Mobile Banking App

  • Do I need to register for the Mobile Banking App?

    When you download the app, you will be asked on your first access to setup your Mobile Banking App PIN number or identification pattern.  You must be registered for Internet Banking and will need to use your Internet Banking Password to validate your identity.

    If you're not registered, visit our Internet Banking page, download and complete the Internet Banking application form or call us on 8202 7777.

  • What is the difference between the Mobile Banking App and Internet Banking?

    A Mobile Banking App is an application that is downloaded to your smart device via the app store that makes accessing your accounts even easier. Once your Mobile Banking App is setup, you can access your accounts at the touch of a button using a four digit PIN or fingerprint. 

    Mobile Banking App provides you with access to the most popular Internet Banking features including:

    • Checking your balances and transaction history
    • Transferring money from or to other Credit Union SA members
    • Transferring money to other financial institutions
    • Paying a bill using BPAY®

    Internet Banking is accessed via a web browser which can still be accessed on your smart device or desktop computer using your account number and password. For services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer or smart device.

  • Is the Mobile Banking App free?

    Yes. The Credit Union SA Mobile Banking App is free. However, mobile service charges may apply. Check with your mobile phone service provider for specific details.

  • What versions of iOS or Android phones are supported?

    Apple devices

    Requires a minimum iOS version10.3 and above. Visit the iTunes store to update your software, or update from General Settings in your iPhone.

    Android

    Requires a minimum OS version 5.0 and above.


    Not all mobile handsets are capable of accessing and using Mobile Banking App for Android. If you are unable to download the new app it may be due to your phone not supporting the correct operating system.

  • What is the Mobile Banking App?

    The Credit Union SA Mobile Banking App is a simplified version of Internet Banking for your iOS or Android phone. It provides you the tools to easily check balances, pay bills and transfer funds. You can also locate the nearest rediATM and branch, general product information and apply for a new product.

    To discover how to use all of the features on our Mobile App, refer to our User Guide. 

  • How many login attempts are there with the Mobile Banking App?

    If there are three unsuccessful attempts to login to the Mobile Banking App your Internet Banking will be locked. You will need to call the Member Contact Centre on 8202 7777 or visit your nearest branch to get this unlocked.

  • What measures can I take in securing my smart device?

    Your smart device is not 'just a phone'. Treat these like your wallet and keep them safe and secure at all times. Here are some tips for securing your smart device:

    • Put a password on your phone and a PIN on your SIM card
    • Set up your device to automatically lock
    • Ensure your member numbers and Internet Banking passwords are never stored on your smart device
    • Encrypt your data - encryption secures your data if your phone is lost or stolen
    • Consider installing security software from a reputable provider
    • Keep an eye on your commonly used websites' addresses and make sure you are not redirected or diverted to other sites
    • Do not click on unsolicited or unexpected links
    • Check your mobile phone bill for unusual data charges or premium call rates
    • Check for updates to your phone's operating system regularly
    • Avoid mobile phone banking or financial transactions in busy public areas and over unsecured Wi-Fi networks
    • Back up your data regularly
    • Consider changing your Internet Banking password if your mobile phone is lost or stolen
    • Ensure all personal information and data is deleted if you discard your mobile phone

    For more information visit Stay Smart Online - An Australian Government initiative.

  • Who do I call if I have a problem?

    Contact your mobile service phone provider if you have a:

    • Problem with your mobile phone
    • Technical query about your handset
    • Question about your data costs or your mobile phone bill.

    Contact Credit Union SA on 8202 7777 if you have a:

  • Can I access the Mobile Banking App when overseas?

    Yes, however standard mobile contract, service and roaming charges may apply. It is recommended prior to using the Mobile Banking App overseas that you contact your mobile phone provider to establish what charges apply based on your current data plan.

  • What is fingerprint login?

    If you have Touch ID enabled on your iOS device, you can use it instead of your PIN to log in to your Mobile Banking app. If you are unsure about how to use or set up Touch ID, read more. 

  • What fees and charges are payable using the Mobile Banking App?

    Transactions performed using the Mobile Banking App do not cost extra and are charged as if they were performed using Internet Banking. You should however check with your mobile phone provider to establish what charges apply based on your current data plan.

  • How do I add or modify an existing payee or add another payee to my saved favourites?

    To add a new payee or biller, or to make changes to an existing payee or biller, you can do this when transferring money to Pay a Member, Pay Anyone, etc.

  • What should I do if my mobile phone is lost or stolen?

    You should contact your mobile phone provider. However, if you feel your member numbers and Internet Banking passwords have been compromised, you should consider changing your Internet Banking password. Just Login to Internet Banking and go to 'Security' then 'Change password' to update.

  • Is the Mobile Banking App secure?

    The Mobile Banking App is protected using the same protocol encryption as Internet Banking, providing all internet enabled mobile phones are 128 bit security enabled.

  • How can I log out of the Mobile Banking App?

    There are a few different ways to log out of the Mobile Banking App:

    • Click on the logout button in the top corner of the right hand side of the screen
    • Exit the app by pressing the home button on your phone
    • Lock your phone
    • For Android phones, minimising the app for five seconds

    After locking your phone you will be required to insert your PIN or pattern to continue banking.

    As an additional security feature, after five minutes of inactivity, your mobile banking session will automatically time out and you will need to log in again to start another session.

  • Does your Mobile Banking App work on a Windows phone?

    No, our current Mobile Banking App is available for Apple and Android devices.

    For a Windows phone, we recommend using our mobile friendly Internet Banking.

    Find out more about our Mobile Banking App.

  • Can I turn my Digital Wallet off?

    Yes, you can easily turn off your Digital Wallet (which includes your Apple Pay, Samsung Pay, Google Pay, Fitbit Pay, Garmin Pay), using Internet Banking or your Mobile Banking App  here’s how:

    Mobile Banking App             

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate your Digital Walletbyclicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)


    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate your Digital walletbyclicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)
  • How do I block in-store card purchases?

    You can easily block in-store card purchases, using Internet Banking or your Mobile Banking App  here’s how:

    Mobile Banking App             

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate in-store purchases by clickingthe (Australia and/or International) toggles off, within the In-Store purchases section (to reactive, just click the toggles back on) 

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate in-store purchases by clickingthe (Australia and/or International) toggles off, within the In-Store purchases section (to reactive, just click the toggles back on)
  • How do I block international payments on my card?

    If you’re not making international purchases either online or overseas, you can easily block international payments on your card using Internet Banking or your Mobile Banking App  here’s how: 

    Mobile Banking App             

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate international paymentsby turning the ‘International’ toggle off, within the In-Store purchases, Online purchases and ATM withdrawals sections (to reactivate, just click the toggle back on)

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate international paymentsby clicking the ‘international’ toggle off, within the In-Store purchases, Online purchases and ATM withdrawals sections (to reactivate, just click the toggle back on)
  • How do I block online purchases on my card?

    If you’re not shopping online regularly, you can easily block online purchases on your card using Internet Banking or your Mobile Banking App  here’s how:

    Mobile Banking App             

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate online purchasesby turning the (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on) 

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate Online purchasesby clickingthe (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on)
  • How do I turn the payWave option off on my card?

    If you don’t want to ‘tap and pay’, you can easily disable payWave on your card using Internet Banking or your Mobile Banking App  here’s how:

    Mobile Banking App           

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate yourpayWaveby clicking the toggle alongside the payWave option (to reactivate, just click the toggle back on)

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate your payWave by clicking the toggle alongside the payWave Australia option (to reactivate, just click the toggle back on)
  • How do I block ATM withdrawals on my card?

    You can easily block ATM withdrawals on your card, using Internet Banking or your Mobile Banking App  here’s how:

    Mobile Banking App             

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Click on Card controls
    5. Deactivate ATM withdrawals by clicking the (Australia and/or International) toggles off, within the ATM withdrawals section (to reactivate, just click the toggle back on)

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Click on Card controls alongside the relevant card
    5. Deactivate ATM withdrawals by clicking the (Australia and/or International) toggles off, within the ATM withdrawals section (to reactive, just click the toggle back on)
  • How can I temporarily lock my card?

    If you’ve misplaced your card, you can temporarily deactivate it until it turns up again, using Internet Banking or your Mobile Banking App – here’s how:

    Mobile Banking App                         

    1. Update the App to the latest version & log in
    2. Go to the Card management menu item
    3. Select your card from your card list
    4. Deactivate your card by clicking on the Lock icon (to reactivate, just click on the Unlock icon)

    Internet Banking

    1. Log in to your Internet Banking
    2. Click on the Cards icon in the top navigation bar
    3. Select Card management and complete the Two-Factor Authentication
    4. Deactivate your card by clicking the toggle alongside the Lock option (to reactivate, just click the toggle off)