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FAQs Mobile Banking App

Mobile Banking App

  • Do I need to register for the Mobile Banking App?

    When you download the app, you will be asked on your first access to setup your Mobile Banking App PIN number or identification pattern.  You must be registered for Internet Banking and will need to use your Internet Banking Password to validate your identity.

    If you're not registered, visit our Internet Banking page, download and complete the Internet Banking application form or call us on 8202 7777.

  • What is Tap and Pay?

    Essentially it is using your mobile phone as a bankcard.

    For those with Android devices you can make contactless purchases (using Near Field Communication) using your phone wherever Visa payWave is accepted (only available on devices with KitKat 4.4 or later).

    If you want to use the Tap and Pay facility but are unsure if your phone is compatible - this link provides an extensive list of every device that can enable Tap and Pay.

    If you are unsure what device you have, you can see if you have Near Field Communication (NFC) capacity by searching under your phone settings.

    If your device does have capacity, it will list NFC with a symbol similar to the 'payWave' symbol. Read more.

    To discover how to use all of the features on our Mobile App, refer to our User Guide. 

  • Why is Tap & Pay not available for iPhones?

    Tap & Pay has not been developed for iPhones as Apple Inc. has restricted payment technology on iPhones for use with Apple Pay only. We will continue to monitor this space.

  • What is the difference between the Mobile Banking App and Internet Banking?

    Mobile Banking App provides you with access to the most popular Internet Banking features including:

    • Checking your balances and transaction history
    • Transferring money from or to other Credit Union SA members
    • Transferring money to other financial institutions
    • Paying a bill using BPAY®

    However, for services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer, mobile device or tablet.

  • What is NFC and why do I need to enable it on my phone?

    NFC stands for 'Near Field Communication' and is the radio frequency technology that enables your phone to communicate with a contactless terminal. You will need it enabled on your phone to make payments using 'Tap & Pay' on your Android smartphone with our Mobile Banking App. 

    There will be a message when you set up Tap & Pay that will prompt you to enable NFC. You can check it is enabled at any time by going to 'NFC' in your phone settings.

    NFC will be automatically disabled on Android devices when your phone is locked or in sleep mode, i.e. when your screen is off, so you do not need to disable NFC. Read more.

    To discover how to use all of the features on our Mobile App, refer to our User Guide. 

  • Is the Mobile Banking App free?

    Yes. The Credit Union SA Mobile Banking App is free. However mobile service charges may apply. Check with your mobile phone service provider for specific details.

  • What measures can I take in securing my mobile device?

    Your mobile phone or tablet is not "just a phone". Treat these like your wallet and keep them safe and secure at all times. Here are some tips for securing your smartphone:

    • Put a password on your phone and a PIN on your SIM card
    • Set up your device to automatically lock
    • Ensure your member numbers and Internet Banking passwords are never stored on your mobile phone
    • Encrypt your data - encryption secures your data if your phone is lost or stolen
    • Consider installing security software from a reputable provider
    • Keep an eye on your commonly used websites' addresses and make sure you are not redirected or diverted to other sites
    • Do not click on unsolicited or unexpected links
    • Check your mobile phone bill for unusual data charges or premium call rates
    • Check for updates to your phone's operating system regularly
    • Avoid mobile phone banking or financial transactions in busy public areas and over unsecured Wi-Fi networks
    • Back up your data regularly
    • Consider changing your Internet Banking password if your mobile phone is lost or stolen
    • Ensure all personal information and data is deleted if you discard your mobile phone

    For more information visit Stay Smart Online - An Australian Government initiative.

  • What is fingerprint login?

    If you have Touch ID enabled on your iOS device, you can use it instead of your PIN to log in to your Mobile Banking app. If you are unsure about how to use or set up Touch ID, read more. 

  • What is the Mobile Banking App?

    The Credit Union SA Mobile Banking App is a simplified version of Internet Banking for your iOS or Android phone. It provides you the tools to easily check balances, pay bills and transfer funds. You can also locate the nearest rediATM and branch, general product information and apply for a new product.

    To discover how to use all of the features on our Mobile App, refer to our User Guide. 

  • How many login attempts are there with the Mobile Banking App?

    If there are three unsuccessful attempts to login to the Mobile Banking App your Internet Banking will be locked. You will need to call the Member Contact Centre on 8202 7777 or visit your nearest branch to get this unlocked.

  • What versions of iOS or Android phones are supported?

    iPhone: iOS 7.0 or later. Visit the iTunes store to update your software, or update from General Settings in your iPhone.

    Android: Not all mobile handsets are capable of accessing and using Mobile Banking App for Android. We support following systems:

    • Samsung Galaxy S4 4.4.2
    • Samsung Galaxy Note 4.1.2
    • Samsung Nexus 4 4.1.2
    • HTC One S 4.1.1
    • HTC One X 4.2.2
    • LG Nexus5 4.4.2
  • Can I access the Mobile Banking App when overseas?

    Yes, however standard mobile contract, service and roaming charges may apply. It is recommended prior to using the Mobile Banking App overseas that you contact your mobile phone provider to establish what charges apply based on your current data plan.

  • How do I add or modify an existing payee or add another payee to my saved favourites?

    To add a new payee or biller, or to make changes to an existing payee or biller, you can do this when transferring money to Pay a Member, Pay Anyone, etc.

  • What fees and charges are payable using the Mobile Banking App?

    Transactions performed using the Mobile Banking App do not cost extra and are charged as if they were performed using Internet Banking. You should however check with your mobile phone provider to establish what charges apply based on your current data plan.

  • Who do I call if I have a problem?

    Contact your mobile service phone provider if you have a:

    • Problem with your mobile phone
    • Technical query about your handset
    • Question about your data costs or your mobile phone bill.

    Contact Credit Union SA on 8202 7777 if you have a:

  • Is the Mobile Banking App secure?

    The Mobile Banking App is protected using the same protocol encryption as Internet Banking, providing all internet enabled mobile phones are 128 bit security enabled.

  • What should I do if my mobile phone is lost or stolen?

    You should contact your mobile phone provider. However if you feel your member numbers and Internet Banking passwords have been compromised, you should consider changing your Internet Banking password.

  • How can I log out of the Mobile Banking App?

    There are a few different ways to log out of the Mobile Banking App:

    - Click on the logout button in the top corner of the right hand side of the screen

    - Exit the app by pressing the home button on your phone

    - Lock your phone

    - For Android phones, minimising the app for five seconds

    After locking your phone you will be required to insert your PIN or pattern to continue banking.

    As an additional security feature, after five minutes of inactivity, your mobile banking session will automatically time out and you will need to log in again to start another session.

  • Does your Mobile Banking App work on a Windows phone?

    No, our current Mobile Banking App is available for Apple and Android devices.

    For a Windows phone, we recomment using our mobile friendly Internet Banking.

    Find out more about our Mobile Banking App.

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