Internet Banking

We know you want to keep on top of your banking, whenever and wherever you choose. That’s why we're making it even easier to manage your money online.

Internet Banking is accessed via a web browser, which can still be accessed on your smart device or desktop computer using your Member number and password. For services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer or smart device.

Our Internet Banking is convenient, easy-to-use and secure, and can be accessed 24/7 from your desktop computer or smart device.

You can:

• Check balances and transaction histories
• View statements
• Transfer funds and manage auto transfers
• Pay bills with BPAY
• View your payroll details and interest earned
• Apply for a loan, Visa Credit Card or an online savings account
• Authorise us to share your banking data under the Consumer Data Right (CDR) with accredited third parties
• Update your contact details

Talk to us today about setting up with Internet Banking by calling us on 13 8777 or visiting us at 400 King William Street, Adelaide.

To use Internet Banking, select the Login button located in the top right-hand corner of the Credit Union SA website.

Enter your Member number and Internet Banking password in the spaces provided. Your member number can be found on the bottom left hand corner of your card.

The first time you use Internet Banking, you will be prompted to change your password and accept the terms and conditions of use.

If you have forgotten your password and have a mobile number registered against your membership, select the Forgot Password link on the Internet Banking Log In screen. Alternatively, call us on 13 8777.

Our Mobile Banking App is an application that is downloaded to your smart device via your provider's App Store that makes accessing your accounts even easier. Once your Mobile Banking App is setup, you can access your accounts at the touch of a button using a four digit PIN, pattern password, fingerprint or FaceID.

Our Mobile Banking App provides you with access to the most popular Internet Banking features including:

• Checking your balances and transaction history
• Transferring money from or to other Credit Union SA members
• Transferring money to other financial institutions
• Paying a bill using BPAY®
• Opening a new account

Internet Banking is accessed via a web browser, which can still be accessed on your smart device or desktop computer using your account number and password. For services such as loan redraw, or opening a new savings account, you will need to access Internet Banking from a web browser on a computer or smart device.

Flexibility

Internet Banking can be accessed via your smart device.

Secure and safe

Credit Union SA is committed to keeping you safe while transacting with us online. Industry-standard encryption ensures you can feel confident in our technology and processes.

Pay bills on the go

Save time and pay bills on the go - anywhere, anytime.

Convenient 24/7 banking

Out for dinner with friends and need to check your balance or transfer funds? Access your accounts quickly and easily from your smart device.

Forgot your password?

You can simply yet safely reset it via your secure Forgotten Password facility.

You can register for Internet Banking by calling 13 8777 or visiting us at 400 King William Street, Adelaide. Alternatively, you can complete the New Accounts and Access Services form and return to:

Credit Union SA
Reply Paid 699
Adelaide SA 5001

Once Internet Banking has been set up on your membership, you will receive a letter advising you that you need to call us on 13 8777 to obtain your default password.

Your default password will allow you to log into your Internet Banking via the Internet Banking LOGIN button, located on the right hand corner of every page of this website.

For security reasons, the first time you log on you’ll be required to change the PASSWORD we gave you. This will need to be between eight and sixteen characters long. It’s imperative that you protect this password. Credit Union SA staff will never ask you for it, and you shouldn’t reveal it to anyone else either.

Learn more about protecting your cards and accounts and protecting your data and information.

You can send us an email at info@creditunionsa.com.au detailing which card controls you would like turned off and we will make the changes for you, or you can call us or visit our branch.

You can view and update your address and contact details by selecting the Settings tab at the top of the screen and then Contact details, Address details or Employer details, depending on what you want to update from the drop-down menu. Then simply follow the prompts.

You can view all of your account balances on the of your Internet Banking homepage.

Login to Internet Banking and select Payments > BPAY. Choose the account you wish to pay from, enter the Description of the payment, the Biller code and the Reference number (these can be found on the bottom of your physical or digital bill). Enter the Amount you wish to pay the biller and click Pay Now.

You can also Schedule Payment should you wish to create a recurring payment on a specific date to the same biller.

For saved billers, use the Favourites section on the bottom right-hand side of the screen.

You can transfer funds from your Credit Union SA account to someone with an account at Credit Union SA or with another financial institution using Osko by BPAY.

Login to Internet Banking and select Payments > Pay Someone.

To pay someone now:

Select Now. Select the payee from your list of saved payees. Review the payee information and select Next.

Select the account you wish to pay from the drop down menu, enter the Amount you wish to pay and add an optional Description, Email Address and Reference for the payment if you wish. Then select Next. Review the payment details and select Confirm.

To pay someone later:

Should you wish to create a recurring transfer on a specific date or schedule a once-off payment for later, select Later. Select the payee from your list of saved payees. Review the payee information and select Next.

Select the account you wish to pay from, enter the Amount you wish to pay and add an optional Description and Email Address for the payment if you wish.

Select the date you wish to Make payment on and the Frequency of the payment, as well as the Number of payments for recurring payments. Then select Set Schedule. Review the payment details and select Confirm.

Please note: payments can only be scheduled between bank accounts and not with a PayID.

To add a new payee: Select Payments > Pay Someone. Click Someone new. Select whether the payment is being made To PayID or To Bank Account.

• For PayID, enter a PayID registered phone number, email, ABN or organisation ID.
• For Bank Account, enter the Account name, BSB and Account number.

If you would like to save the payment details, tick the box next to Update favourites. You can then assign an optional easy-to-remember nickname for the payee.

If you’ve forgotten your Internet Banking password, simply click on the ‘Forgot Password’ link under the LOGIN button on the Internet Banking Login page and follow the prompts.

Note: to use this service, you must have a mobile number or VIP device already established on your membership. If you have not set this up call us on 13 8777.

You can setup an alert in Internet Banking or the Mobile Banking App to be notified when your account dips below a nominated amount or when your account has been credited a certain value.

Just log in to Internet Banking and select the Settings tab from the top of the screen, then select Alerts from the drop down menu. Enter your Two-Factor Authentication (2FA), if/when prompted. If you have not already nominated how and when you wish to receive your alerts, complete the Mobile No and Email ID fields.

Go to Accounts on the top navigation bar, then eStatements and choose from the list.

Login to Internet Banking and select Payments > Transfers. Choose the From account you wish to transfer from, then select the To account you wish to transfer to. Enter the Reference for the transfer (this will appear on your statement) and the Amount you wish to transfer. Then select Pay Now.

You can also Schedule Payment should you wish to create a recurring transfer on a specific date from one of your accounts to another.

From the Internet Banking homepage, you can view a list of all of your accounts. Click the three dots next to any account to open a drop down menu of your last 10 transactions for that account.

For an extended list of transactions for up to 90 days, click Account History. Use the Advanced Search function to display transactions from the last 12 months. For older transactions, check your bank statements.

Some recent browser updates mean that you may now be prompted to save your Internet Banking password when logging onto Internet Banking.

If you have saved your Internet Banking password and would like to clear your saved password data, or disable the feature completely, you can do this through your browser settings.

For security reasons, we recommend you never use this feature to store your Internet Banking password. This is of particular importance when using a public or shared computer as someone else could access your personal information without your knowledge.

Two-factor Authentication (also known as 2FA) is a requirement for Internet Banking – it is a two step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.

Two-factor Authentication will only need to be completed once in an Internet Banking Session. However, if you’re requesting to share your banking data with another organisation as part of Open Banking, you may be asked to complete 2FA more than once.

You can register for 'VIP Security' in Internet Banking under the Security menu. Read more about Two-factor Authentication on the Australian Cyber Security Centre website.