<h3>Our <a href="https://creditunionsa.com.au/digital-banking/mobile-banking-app">Mobile Banking App</a>&nbsp;has a range of security features to keep you in control.<br></h3>
<p class="paragraph-large">Just by selecting <strong>Card management</strong> from the drop-down menu, you’ll be able to:</p>
<ul><li><a href="https://creditunionsa.com.au/help-and-support/faqs/how-do-i-change-my-pin">Change your card PIN</a></li><li>Lock your card temporarily if it’s lost or stolen</li><li>Block online purchases</li><li>Block international transactions.</li></ul>
<p><a class="btn-btn-orange" aria-label="Learn more" href="https://www.creditunionsa.com.au/community/news/lock-block-and-control-your-card" data-size="large" target="_self">Learn more</a><br></p>

<h3>You can turn on alerts using the <a href="https://creditunionsa.com.au/digital-banking/mobile-banking-app">Mobile Banking App</a> and we’ll instantly notify you when:</h3>
<ul><li>A direct debit is taken from any of your accounts;</li><li>A direct credit is applied to any of your accounts;</li><li>A transaction is made on your Credit Union SA Visa debit or credit card.</li></ul>
<p><a class="btn-btn-orange" aria-label="Learn more" href="https://www.creditunionsa.com.au/community/news/lock-block-and-control-your-card" data-size="large" target="_self">Learn more</a></p>

<h3>It’s important to regularly check your transaction history using the Mobile Banking App or Internet Banking. This way you can keep an eye out for anything unusual or suspicious and report it immediately.</h3><h5>Check your payment limits</h5>
<p>Take a look at your transfer, BPAY and International money transfer limits, to make sure they are suitable for your needs. If you don’t need to make any large transfers or payments, it might be worthwhile reducing them.&nbsp;</p><h5>Update your contact details</h5>
<p>Through 24/7 monitoring of your accounts, we can detect fraud or unauthorised use. If we notice any suspicious activity, staff from our Fraud team or <a href="https://creditunionsa.com.au/help-and-support/security/what-we-do-to-protect-you/fraud-bureau-service">Fraud Bureau Service</a> will contact you by phone, text, email, or mail to confirm you have authorised a transaction. To ensure you receive these notifications, please <a href="https://creditunionsa.com.au/help-and-support/faqs/how-do-i-update-my-contact-details">make sure your contact details are up to date</a>.</p>

<h3>2FA provides you enhanced security as it makes it harder for someone else to access your online accounts.&nbsp;</h3><h3>We offer:</h3>
<h5>Secure SMS<br></h5>
<p>To give you an extra layer of security, register for our <a href="https://creditunionsa.com.au/help-and-support/faqs/how-do-i-register-for-secure-sms">Secure SMS </a>service in Internet Banking.</p>
<p>Once registered we will send you a one-time passcode which must be entered to complete a restricted transaction or function in Internet Banking such as paying someone new, card management or updating contact details.</p>
<h5>Symantec VIP</h5>
<p>We offer free <a href="https://creditunionsa.com.au/help-and-support/faqs/what-is-vip-security-and-tokens">Symantec VIP</a> to help protect your bank account from online fraud. You’ll need to be registered for Secure SMS before registering for Symantec VIP.</p>
<p>The Symantec VIP Access app works by generating one-time security codes on your phone, tablet or computer that you can use to identify yourself when using Internet Banking to pay someone new or change your details.</p>
<p>Using Symantec VIP is more secure than getting your codes via Secure SMS because with Symantec VIP, you are protected from mobile porting.<br></p>

<h5>Online</h5>
<p>Make sure the website you’re visiting is secure with these checks:</p>
<ul><li>Check for a refund or returns policy. The better online shopping and auction sites have detailed complaint or dispute handling processes in case something goes wrong.</li><li>Look for a URL starting with ‘https’ and a closed padlock symbol, or a payment provider such as PayPal.</li><li>Check the address for subtle misspellings, additional words and characters and other irregularities which might suggest it’s not authentic.</li><li>If you’re using a public computer, don’t enter any private information like your credit card details as some hackers may have installed malware to record your personal details.</li></ul>

<h5>In store</h5>
<ul><li>Always cover your hand when entering your <a href="https://creditunionsa.com.au/help-and-support/faqs/how-do-i-change-my-pin">PIN</a>.</li><li>Always keep your credit card visible when making payments.</li><li>Always keep your receipt, especially when using PayWave.</li><li>Avoid having your card blocked by our fraud monitoring service when you’re overseas by <a href="https://creditunionsa.com.au/help-and-support/faqs/how-can-i-notify-you-about-my-overseas-travel-plans">letting us know the dates you’ll be travelling</a> and the countries you’re planning to visit.</li><li>Don’t put all your cards together in case your wallet or purse is stolen. Keep the cards you use very close to you at all times, and the cards you don’t in a secure place like a safe.</li></ul>

<ul><li>Be aware of your surroundings when using an ATM.</li><li>When entering your <a href="https://creditunionsa.com.au/help-and-support/faqs/how-do-i-change-my-pin">PIN</a>, shield it from view, and when removing cash, do so quickly.</li><li>If the ATM shows signs of tampering like scratch marks, adhesive, or tape, do not use the ATM and report it to the ATM owner.</li></ul>

Lost or stolen cards

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How to protect your money from a relationship breakdown

We’ve put together some useful tips on how to keep yourself safe from scams, and information on what to do if you think you’ve been scammed.

How to keep yourself safe from scams

We’ve added a new range of Mobile Banking App options that allow you to take control of the way your card works.

Lock, block and control your card

Help and support

Security

What you can do to protect yourself.

Protecting your cards and accounts

You can contact us by calling us, visiting us, making an appointment, using Web Chat or Secure Mail.

We’re here to answer any questions you might have – make sure you have your Access Code ready!

Our friendly staff at 400 King William Street, Adelaide can help you with all your banking needs.

Don't have time to visit us? We can come to you! Book an appointment with us now.

Protecting your cards and accounts

There are simple things you can do to up the security on your debit cards, credit cards and accounts.

Our Mobile Banking App has a range of security features to keep you in control.