Frequently Asked Questions
What is Two-factor Authentication (2FA)?
Two-factor Authentication (also known as 2FA) is a requirement for Internet Banking – it is a two step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.
Two-factor Authentication will only need to be completed once in an Internet Banking Session. However, if you’re requesting to share your banking data with another organisation as part of Open Banking, you may be asked to complete 2FA more than once.
You can register for 'VIP Security' in Internet Banking under the Security menu. Read more about Two-factor Authentication on the Australian Cyber Security Centre website.