We're making changes to our rediCARD facility

• More ways to pay: your Visa Debit card allows you to pay safely and securely in-store, overseas and online. It’s also compatible with your digital wallet and wherever you see the contactless symbol.
  
• More control: you can control and customise your Visa Debit card using your card controls. You can temporarily block your card or block certain types of transactions such as online, contactless, and international transactions, giving you extra security when you most need it.

Members aged 12 and under can use a Visa Debit Card for deposit only purposes. Funds can only be transferred to and from their account by their parents, legal guardian or other adult acting on behalf of the minor. For information about operating restrictions refer to our terms and conditions.

Members aged 13-15 years old can use our Visa Debit Card. We will have additional controls available so that the card can’t be used on gambling sites, tobacco and alcohol sites, etc. Members 15 and under will not be able to make ‘card not present transactions’ which means no online purchases.

Members aged 16-17 years old can use our Visa Debit Card. We will have additional controls available so that the card can’t be used on gambling sites, tobacco and alcohol sites, etc. Members in this age group will have access to online purchases and a higher transaction limit than members 15 years old and below. For information about operating restrictions refer to our terms and conditions.

Members who have a rediCARD will receive an email or letter about the ending of the scheme which will include key dates and next steps. We will then send out a new Visa Debit Card in the mail that will replace their rediCARD.

Non-personal, association memberships and joint account holders with ‘two to sign’ operating authority can choose a Visa Debit Card with limited access that only allows them to deposit funds, if they would prefer.

Members who have the ‘deposit only’ function enabled on their rediCARD can have their Visa Debit Card set up in same way. This can be done by turning on a number of card controls.

Non-Personal members or associations can choose to have an account with limited access. Affected members will be contacted about the changes via letter or email.

Unfortunately, you won’t be able to keep your rediCARD until it expires. It will be closed six weeks after your new Visa Debit Card is issued. The rediCARD facility will no longer be available from 28 June 2024.

If you’re not making international purchases either online or overseas, you can easily block international payments on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate international payments by turning the ‘International’ toggle off, within the In-Store purchases, Online purchases and ATM withdrawals sections (to reactivate, just click the toggle back on)

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate international payments by clicking the ‘international’ toggle off, within the In-Store purchases, Online purchases and ATM withdrawals sections (to reactivate, just click the toggle back on)

If you’re not shopping online regularly, you can easily block online purchases on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version and log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate online purchases by turning the (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on).

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate Online purchases by clicking the (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on).

If you don’t want to ‘tap and pay’, you can easily disable payWave on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate your payWave by clicking the toggle alongside the payWave option (to reactivate, just click the toggle back on)

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate your payWave by clicking the toggle alongside the payWave Australia option (to reactivate, just click the toggle back on)

Yes, you can easily turn off your Digital Wallet (which includes your Apple Pay, Samsung Pay, Google Pay™, Garmin Pay™¹), using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate your Digital Wallet by clicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)
   

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate your Digital wallet by clicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)

¹Android, Google Pay, and the Google Logo are trademarks of Google LLC. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.”

You can update your PIN through Internet Banking or our Mobile Banking App.

To update your PIN via the Mobile Banking App, tap the drop-down menu in the top-left corner and select Card Management. Select the card you want, then select CHANGE PIN and enter your new PIN.

To update in your Internet Banking, select the Cards tab from the top of the screen, then Card Management from the drop-down menu. Enter your Two-Factor Authentication if/when prompted. Click on the drop-down arrow and select the card number you wish to change the PIN on, then select the radio button Change my card’s PIN.

Your PIN will be updated immediately.

Securely dispose of your Credit Union SA rediCARD by shredding it immediately after it has been deactivated. Please make sure the card numbers have been cut through

You can send us an email at info@creditunionsa.com.au detailing which card controls you would like turned off and we will make the changes for you, or you can call us or visit our branch.

It depends how the business has set up their MCC. For example, some businesses like a post office may offer gambling purchases along with other goods. The transaction could be blocked due to the merchant category code being set up as an establishment that offers gambling. Credit Union SA cannot determine what merchant category code the business is set up as and is reliant on the business applying the appropriate category code.