Frequently Asked Questions
How do I setup an alert in Internet Banking or on the Mobile Banking App?
You can setup an alert in Internet Banking or the Mobile Banking App to be notified when your account dips below a nominated amount or when your account has been credited a certain value.
INTERNET BANKING
Just log in to Internet Banking and select the Settings tab from the top of the screen, then select Alerts from the drop down menu. Enter your Two-Factor Authentication (2FA), if/when prompted. If you have not already nominated how and when you wish to receive your alerts, complete the Mobile No and Email ID fields.
MOBILE BANKING APP
Using your Mobile Banking App, go to the left side menu and select Settings, then Alerts and turn on Direct Credit Alert or Direct Debit Alert. Then follow the prompts for your Accounts and Cards. You can add an alert for when your account goes above or below a certain limit and schedule a set Balance Alert. You can also be notified when a transaction has gone over a certain threshold. This threshold is set by you, and can be applied to any PayWave, ATM withdrawals, Visa transaction and EFTPOS transactions.