We're making changes to our cheque services
With cheque use rapidly declining and more secure banking options available, we have decided, along with many other financial institutions across Australia to remove our chequing services.
The good news is we have easier and more convenient ways for you to continue banking with us without having to use cheques.
Changes to our chequing services
- From 28 September 2023, you will no longer be able to order Credit Union SA cheque books and automatic cheque book reorders will be removed.
- From 29 March 2024, you will no longer be able to issue any of your Credit Union SA cheques or deposit any cheques at our King William Street branch. Securely dispose of your Credit Union SA cheque book by shredding it after 29 March 2024 and make sure that any of your issued cheques are deposited as after this date, they will no longer be valid.
There are a range of ways that you can make secure payments, including:
- Using our Mobile Banking App or Internet Banking to send and receive money.
- Paying bills using your Visa Debit Card or through BPAY®.
Our friendly staff can also help you set up direct debits, re-occurring transfers or one-off payments. Visit us at 400 King William Street, or call us on 13 8777 for assistance with setting up these services.
If you need to deposit a cheque, you can do so at over 3,500 Bank@Post Post Offices across Australia. All you need is your Credit Union SA Visa Debit Card, along with your PIN number.
Utilities and Government cheques
Solar credits | Did you know that your solar credits can be refunded straight into your bank account? Simply give your energy supplier a call and ask for future payments to be debited into your preferred account. |
| Australian Taxation Office (ATO) | Get your tax refund directly debited into your bank account by updating your bank details online or by giving the ATO a call on 13 28 46. |
Quick and easy payments
You can send money within minutes from or to your eligible Credit Union SA account using your Mobile Banking App or Internet Banking.
| Recurring Transfer | Recurring transfers let you make regular payments, so you can set and forget. This can be done in your Mobile Banking App or Internet Banking, by setting up a payment as you usually would but when you get to the amount screen instead of clicking through to finalise your transfer, select the calendar at the top right of the screen. This will allow you to set payments as frequently as you like. If you would like assistance setting up a recurring transfer, we can help on 13 8777. |
| Direct Debit | Direct debits allow you to have funds paid directly from your eligible Credit Union SA accounts to an external source, such as your electricity bill. You can set up a direct debit by contacting your supplier to set up a direct debit. You need to supply your BSB, account number/member number and account name to the biller. |
| BPAY® | Does your invoice have a Biller Code on the bottom of the page? If so, you can use this to securely pay your bills. Simply log into your Mobile Banking App or Internet Banking, select the account you want to pay from, press the dollar sign and select BPAY®. You will then be prompted to enter the details listed on your invoice and finalise your payment. |
| Credit or Debit cards | You can make payments using your debit or credit card both online and in person. This can be done using your physical card, digital wallet or by entering your card details. For example, you can use your card to pay for monthly subscriptions which will stop when you cancel your service. |
| PayID | PayID is a quick way to send and receive money. It lets you swap your BSB and account numbers for something more memorable – like a mobile number, email address or ABN. Visit this page for instructions on how to register your PayID. |
| PayTo | You can enable participating businesses to debit funds from your account either once or on an ongoing basis using the new PayTo method in your Internet Banking. Learn more about PayTo. |
| PEXA | If you would like to transfer funds for a loan, you can use PEXA to securely send money. The funds can be tracked and allow for an easy settlement process. You can contact your lender or broker who can advise of the best way to complete your settlement. |
Frequently asked questions
View all Cheque removal FAQsWith cheque use rapidly declining and more secure banking options available, we have decided, along with many other financial institutions across Australia, to remove our chequing services.
The good news is we have easier and more convenient ways for you to continue banking with us without having to use cheques. Learn more.
From 29 March 2024, you will no longer be able to withdraw cheques. This includes both Personal and Corporate cheques.
Yes, you can use Bank@Post to deposit cheques into your account. You can locate your nearest participating Post Office by visiting the Australia Post website at auspost.com.au
Not all NAB staff will be aware that we have removed our chequing services. If a NAB employee agrees to deposit a cheque for you, unfortunately it will be declined. However, you can deposit your cheque at Bank@Post instead.
We offer a range of alternative payment methods that you can use for direct debits including Osko transfers, Electronic Funds Transfers (EFT) or staff assisted transfers.
You can log into your Credit Union SA Mobile Banking App or Internet Banking to send and receive money.
You can also pay bills using your Credit Union SA Visa Debit Card or BPAY®.
If possible, provide your BSB and Account Number or Pay ID to those who are paying you by cheque. This way funds can be transferred quickly and safely into your account.
Securely dispose of your Credit Union SA cheque book by shredding it after 29 March2024 and make sure that any of your issued cheques are deposited before 31 May 2024 as after this date, they will no longer be valid.
From 28 September 2023, replacement cheque-books will not be ordered.
The cheque will not debit funds from your account and will be dishonoured. A fee may be incurred for cheques presented after the close off date.
INFORMATION YOU SHOULD KNOW
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This is general advice only and you should consider the terms and conditions before determining whether any of our products are suitable to your situation. Conditions, fees and lending criteria apply and are available on request.
The target market for these products can be found within the product’s Target Market Determination (TMD), available at creditunionsa.com.au/legal/terms-and-conditions/target-market-determination.