PayTo®

PayTo is a new, digital way for merchants and businesses to initiate real-time payments from their customers’ bank accounts.

• Merchants can offer PayTo as an alternative payment method for a variety of products and services, such as subscriptions, online or in-app purchases.
• Businesses can use PayTo to authorise third parties to manage payments on their behalf, such as payroll and accounts payable.
• Third parties such as fintechs and payments service providers, may incorporate PayTo into their own service offerings.

At the core of PayTo is customer pre-authorisation of a PayTo Agreement. This PayTo Agreement contains the payment terms agreed between the payer customer and the business or merchant. PayTo Agreements are pre-authorised within a payer customer’s banking channels, most likely their internet or mobile banking, where they can also pause, resume, or cancel a PayTo Agreement.

PayTo is an initiative of New Payments Platform Australia (NPPA), the organisation that operates Australia’s real-time payments infrastructure, the New Payments Platform (NPP). The NPP is owned by 14 financial institutions. You can see who by clicking here.

PayTo Agreements can be created using a PayID linked to the payer customer’s bank account or by using a BSB and account number.

Credit Union SA members will need access to either Internet Banking or our Mobile Banking App to use the PayTo system and manage their PayTo Agreements.

You don’t need access to the New Payments Platform (NPP) to use PayTo. You just need to have an account with a participating NPP financial institution or a commercial relationship with a connected payments service provider.

New Payments Platform (NPP) enabled banks, building societies, credit unions, and payment service providers started supporting and offering PayTo for their payer customers from end June 2022. PayTo will roll out progressively from merchants, service providers and other users that have opted to integrate PayTo.

No, PayTo is an opt in service which you are not required to use.

PayTo Agreements are typically authorised via the payer customer’s internet or mobile banking. Like all payment methods, users should be alert to scams and not provide their internet or mobile banking log-in and password details to anyone. When authorising a PayTo Agreement, the payer customer is provided the relevant payment terms by the merchant or business, so the payer customer is aware of what they are authorising.

PayTo payments can only be initiated from a bank account if a PayTo Agreement has been pre-authorised by the account holder. This authorisation is subject to the same levels of security as other payments and transfers made from bank accounts.

This is at the discretion of the organisations that offer and support PayTo. Credit Union SA will not charge a fee for its members to use PayTo.

Organisations participating in the New Payments Platform (NPP) are expected to started offering PayTo from June 2022.

The New Payments Platform (NPP) enabled banks, building societies and credit unions, and other payment service providers, started offering PayTo to their customers from the end of June 2022. Speak to your financial institution or payments service provider to find out more.

PayTo gives you more control over payments from your bank account and offers an easier way to make payments from your bank account.

• Use PayTo for your phone bill, flights and music subscriptions
• See payments you’ve set up from your bank account, all in the one secure place
• Choose PayID or a BSB and account number, making it easy to set up payments
• View and manage PayTo Agreements within internet or mobile banking

A real-time funds availability check occurs at the time of a PayTo payment. If there are not enough funds, both you as the payer and the organisation initiating the payment are notified so appropriate action can be taken, which may include retrying the payment at a later time.

PayTo Agreements are stored centrally in a secure and encrypted database managed by New Payments Platform Australia (NPPA), the organisation that operates and oversees the New Payments Platform (NPP).

The merchant or third party will initiate the PayTo Agreement request. You will need to set limit amounts with the merchant as part of this request. This new request will appear highlighted within your PayTo Agreements list in Internet Banking and the Mobile Banking App, ready for you to authorise or decline.

You can quickly view any authorisations or requested changes to your PayTo Agreements in the right-hand side column on your Internet Banking dashboard.

For a full view of your PayTo Agreements in Internet Banking, click Payments in the Internet Banking main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your payments list. PayTo Agreements that are highlighted may require an action.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to view your PayTo Agreement list.

Please note, when viewing your PayTo Agreements, they will be filtered to Current Agreements as a default. Current Agreements include those which are active, may require action or be paused. You can view Cancelled Agreements filtering them by Cancelled from the Status drop-down menu, which includes those Agreements that are cancelled, timed out or recalled.

The payer customer, the organisation initiating the payment and their financial institutions are the only parties that can retrieve and view a PayTo Agreement. This information is protected by the same privacy laws that apply to other payment methods today.

Eligible account types or PayIDs will appear in your account list when changing where your PayTo Agreement payments will be drawn from.

Your PayTo Agreement has no expiry and will continue to renew with the third party or merchant with which you set the PayTo Agreement with, until you pause or cancel it.

View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP security to view your PayTo Agreement list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to access your PayTo Agreements.

If you wish to edit a current PayTo Agreement, click the PayTo Agreement within this list to make any desired changes. If you would like to accept the changes highlighted, click Authorise and follow the prompts. If you would like to decline the changes highlighted, click Decline and follow the prompts.

View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreements list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to access.

PayTo Agreements which have a status of Action Required will be highlighted orange within your list. This Action has been prompted by the third party with which you have the PayTo Agreement. Actions may include authorising or declining a PayTo Agreement overall, or authorising or declining a specific alteration to the PayTo Agreement. You will be alerted when a payment source becomes ineligible.

Click on the PayTo Agreement to find out more and make any desired changes. The change required by the third party will be highlighted orange on this screen. If you would like to accept the changes highlighted, click Authorise and follow the prompts. If you would like to decline the changes highlighted, click Decline and follow the prompts.

View your Pay To Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to access.

If you wish to pause a current PayTo Agreement, click the PayTo Agreement within this list to make the desired changes. If you would like to pause the PayTo Agreement, click Yes and follow the prompts. If you would like to cancel this action, click Maybe Later and follow the prompts.

Please note prior to cancelling that you can not re-activate a cancelled PayTo Agreement and to first check your contractual agreements to verify whether you can cancel your PayTo Agreement

View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to access.

If you wish to stop a current PayTo Agreement, click the PayTo Agreement you want to cancel within this list and click Cancel at the bottom of the screen. You will then be taken to a notice screen before the PayTo Agreement is cancelled.

Click Yes to cancel the PayTo Agreement and follow the prompts. Click Maybe later if you do not wish to cancel the PayTo Agreement.

You will need to contact the merchant or third party who originally initiated the PayTo Agreement to find out more or to reinitiate another PayTo Agreement.

You will need to contact us to find out more information and to discuss resuming your PayTo Agreement.

View your PayTo Agreements in Internet Banking by clicking Payments in the main menu, and then PayTo Agreements. As an additional security measure, you will be required to enter a Secure SMS Code or VIP Security to view your PayTo Agreement list.

In the Mobile Banking App, from the main menu visit Pay > PayTo Agreements to view your PayTo agreement list.

If you wish to authorise or decline a current PayTo Agreement which has a status of Action Required, click the relevant PayTo Agreement within this list. If you would like to authorise the PayTo Agreement, click Authorise and follow the prompts. If you would like to decline the PayTo Agreement click Decline and follow the prompts.