Alternatives to phone banking services

To view all of your account balances, you can:

Login to Internet Banking

You can view all of your account balances on the of your Internet Banking homepage.

Use the Mobile Banking App

Login to the Mobile Banking App and select Balance in the bottom right-hand corner of the screen. This will display the balance of all of your accounts.

Set up SMS alerts

If you are registered for SMS alerts text “B” to 0429 105 007.

If you are not registered for SMS alerts, contact the Member Contact Centre on 13 8777 and staff will be able to assist you by setting up SMS alerts with your account balances.

Internet Banking using BPAY

Login to Internet Banking and select Payments > BPAY. Choose the account you wish to pay from, enter the Description of the payment, the Biller code and the Reference number (these can be found on the bottom of your physical or digital bill). Enter the Amount you wish to pay the biller and click Pay Now.

You can also Schedule Payment should you wish to create a recurring payment on a specific date to the same biller.

For saved billers, use the Favourites section on the bottom right-hand side of the screen.

Mobile Banking App using BPAY

Login to the Mobile Banking App and select Pay at the bottom of the screen. Select BPAY and select the biller you wish to pay. Enter the amount you would like to pay the biller, choose the account you wish to pay from, review your transaction and select Pay now.

To add a new biller: Click the + next to New biller. Enter the Biller code and Reference number for the biller (these can be found on the bottom of your physical or digital bill). If you would like to Save biller, toggle on the button so it appears green. You can then assign an optional easy-to-remember nickname for the biller.

Post Billpay with Australia Post

Visit an Australia Post outlet to pay a bill with Post Billpay. You can pay gas, electricity, phone, council rates, tax, insurance and more with Post Billpay. As long as your bill has a Post Billpay logo with a Billpay code, you can pay it.

Find out more.

Call our Member Contact Centre

Contact the Member Contact Centre on 13 8777 and staff can assist by making a once-off funds transfer or setting up automated regular payments from your preferred account(s) using BPAY. You will then be able to continue to manage or cancel these payments through the Mobile Banking App or Internet Banking.

Internet Banking

Login to Internet Banking and select Payments > Transfers. Choose the From account you wish to transfer from, then select the To account you wish to transfer to. Enter the Reference for the transfer (this will appear on your statement) and the Amount you wish to transfer. Then select Pay Now.

You can also Schedule Payment should you wish to create a recurring transfer on a specific date from one of your accounts to another.

Mobile Banking App

Login to the Mobile Banking App and select Payments > Transfer. Select an account to transfer From and select an account to transfer To. Enter the Reference for the transfer (this will appear on your statement) and the Amount you wish to transfer. Then select Pay Now.

You can also Schedule Payment should you wish to create a recurring transfer on a specific date from one of your accounts to another.

Call our Member Contact Centre

Contact the Member Contact Centre on 13 8777 and staff can assist by making a once-off funds transfer or setting up automated regular payments from your preferred account(s). You will then be able to continue to manage these payments through your Mobile Banking App or Internet banking.

You can transfer funds from your Credit Union SA account to someone with an account at Credit Union SA or with another financial institution using Osko by BPAY.

Internet Banking

Login to Internet Banking and select Payments > Pay Someone.

To pay someone now:

Select Now. Select the payee from your list of saved payees. Review the payee information and select Next.

Select the account you wish to pay from the drop down menu, enter the Amount you wish to pay and add an optional Description, Email Address and Reference for the payment if you wish. Then select Next. Review the payment details and select Confirm.

To pay someone later:

Should you wish to create a recurring transfer on a specific date or schedule a once-off payment for later, select Later. Select the payee from your list of saved payees. Review the payee information and select Next.

Select the account you wish to pay from, enter the Amount you wish to pay and add an optional Description and Email Address for the payment if you wish.

Select the date you wish to Make payment on and the Frequency of the payment, as well as the Number of payments for recurring payments. Then select Set Schedule. Review the payment details and select Confirm.

Please note: payments can only be scheduled between bank accounts and not with a PayID.

To add a new payee: Select Payments > Pay Someone. Click Someone new. Select whether the payment is being made To PayID or To Bank Account.

• For PayID, enter a PayID registered phone number, email, ABN or organisation ID.
• For Bank Account, enter the Account name, BSB and Account number.

If you would like to save the payment details, tick the box next to Update favourites. You can then assign an optional easy-to-remember nickname for the payee.

Mobile Banking App

Login to your Mobile Banking App and select Pay > Pay Someone. Select the payee from your list of saved payees.

Enter the Amount you wish to pay and add an optional Description for the payment. Select the account you wish to pay from and enter an optional Reference for the payment. Review the payment details and select Pay now.

To add a new payee: Select Payments > Pay Someone. Click New payee +. Select whether the payment is being made To PayID or To Bank Account.

• For PayID, enter a PayID registered phone number, email, ABN or organisation ID.
• For Bank Account, enter the Account name, BSB and Account number.

If you would like to save the payment details, toggle on the button next to Save payee once you have entered all details. You can then assign an optional easy-to-remember nickname for the payee.

Call our Member Contact Centre

Contact the Member Contact Centre on 13 8777 and staff will be able to assist you by making a once-off funds transfer or setting up automated regular payments from your preferred account(s). You will then be able to continue to manage these payments through your Mobile Banking App or Internet banking.

To view your recent transactions, you can:

Login to Internet Banking

From the Internet Banking homepage, you can view a list of all of your accounts. Click the three dots next to any account to open a drop down menu of your last 10 transactions for that account.

For an extended list of transactions for up to 90 days, click Account History. Use the Advanced Search function to display transactions from the last 12 months. For older transactions, check your bank statements.

Use the Mobile Banking App

In the Mobile Banking App, select Accounts in the bottom left-hand corner and list of your accounts will appear. Click on an account and you will be able to view a list of transactions for that account.

Bank@Post with Australia Post

With over 3,300 Post Offices providing access to banking services, you can conveniently make withdrawals, deposits and balance enquiries in communities all across Australia with Bank@Post.1

Set up SMS alerts

If you are registered for SMS alerts, text “T” to 0429 105 007.

If you are not registered for SMS alerts, contact the Member Contact Centre on 13 8777 and staff will be able to assist you by setting up SMS alerts with your account transactions.

You can refer to the last page of your June Statement, which shows all interest received and paid over the course of the financial year.