Frequently Asked Questions

If you don’t want to ‘tap and pay’, you can easily disable payWave on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate your payWave by clicking the toggle alongside the payWave option (to reactivate, just click the toggle back on)

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate your payWave by clicking the toggle alongside the payWave Australia option (to reactivate, just click the toggle back on)