Frequently Asked Questions

Yes, you can easily turn off your Digital Wallet (which includes your Apple Pay, Samsung Pay, Google Pay™, Garmin Pay™¹), using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version & log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate your Digital Wallet by clicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)
   

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate your Digital wallet by clicking the toggle off, alongside the Digital wallet option (to reactivate, just click the toggle back on)

¹Android, Google Pay, and the Google Logo are trademarks of Google LLC. Apple, the Apple logo, Apple Pay, Apple Watch, Face ID, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.”