Android Users: Our Mobile Banking App is getting an upgrade

We’re excited to be refreshing our Mobile Banking App in mid-October to give you a more modern, user-friendly experience that makes it easier for you to do your everyday banking. 

While we aim to keep the process as easy as possible for you, there are a couple of things you need to be aware of.

Will I be logged out and need to re-register my device?

Yes. After the update, you’ll be logged out and will need to re-register your device. This means entering your member number, Internet Banking password, and setting a PIN once the Mobile Banking App has updated. 

What do I need to do?

Do I have automatic app updates enabled?

If so, you’ll get our refreshed Mobile Banking App automatically. You will still need to re-register your device the first time you use the Mobile Banking App after the update.

Find out how to enable automatic app updates on your Android device.

Android Users: Google Play Help

I don’t have automatic app updates enabled - how do I refresh my Mobile Banking App?

If you don’t have automatic app updates enabled, you will need to update your Mobile Banking App manually. You will need to:

1. Open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Manage apps & device.
4. Under “Updates available,” tap See details.
5. Next to the app you want to update, tap Update. To update all your apps at the same time, tap Update all.
6. You will then need to re-register your device by entering your member number, Internet Banking password, and setting a PIN.

Where do I find my 6-8 digit member number or RIM to register my device?

• In your current Mobile Banking App under Settings > App information > RIM. 
• On the front of your Credit Union SA Visa Credit or Debit Card under your name. Or if you have the new black Credit Union SA Visa Debit Card it is located under the expiry date on the back of your card.
• On any account statements, or on any membership or lending communications we might have sent you.  
• Your member number or RIM is the same user ID you use to log in to Internet Banking.

If you have forgotten your password for your Mobile Banking App and Internet Banking, that's okay. You’ll be able to reset it during registration by selecting Forgot password? and following the prompts. You will then use your new password to register your device.

If you’re still unsure, call us on 13 8777.

Can I register multiple devices?

Yes. Multiple devices can be registered to your Credit Union SA membership.

Will I lose my saved payees or transaction history?

No. Once you've logged back in, your account data, saved payees and favourites will all still be available.

I don’t use the Mobile Banking App yet, why should I?

Our Mobile Banking App makes banking on the go easier:

• View balances and transactions.
• Make payments and transfers.
• Manage cards and alerts.
• Access secure login with Face ID or fingerprint.

Download the Credit Union SA Mobile Banking App from the App Store or Google Play.

Have an Apple phone? See what to do to prepare for our Mobile Banking App upgrade here.

Keeping you safe from scams

With these changes to our Mobile Banking App, it’s important you stay secure and avoid potential risk. Here's some helpful tips to protect you:

Learn how to protect your data and work to keep your identity, information and money safe here.

We’re here to help.

If you have trouble or would like support, reach out to us on 13 8777 from 8am – 8pm Monday to Friday and 8am – 2pm on Saturdays.

For urgent scam support, contact our Fraud Bureau Service on 1300 705 750.