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NPP

New Payments Platform Fast. Secure. Easy.

Australia’s New Payments Platform is coming.

And we’re very excited and proud to be one of the first financial institutions in Australia to be offering this to our members. The New Payments Platform (NPP for short) is a new, faster and simpler way for Australians to send and receive money, and it’s coming in early 2018. The new system has the potential to change the way we pay for everything, from second-hand goods on Gumtree to paying a tradie.

Fast

You’ll be able to make payments in real-time, with the money you send reaching the recipient’s account in seconds instead of the usual one-to-two day wait time.

Secure

The NPP has been developed with security in mind. It is certified to the highest data security standards, and will be monitored 24 hours a day, 7 days a week.  It is being rolled out across over 50 Australian financial institutions.

Easy

Instead of having to remember BSB and account numbers, the NPP will allow you to send money to people using a simple identifier known as a PayID. Your PayID can be your mobile phone number, email address or an ABN if you’re a business.  When making a payment using a PayID, you’ll automatically be shown the name of the person who owns that PayID before you approve the payment.

24/7

Send and receive payments 24 hours a day 7 days a week. You won’t have to worry about business hours, financial institution cut-off times or weekends slowing your transfers.

Data

Send more detailed descriptions and remittance information with each of your payments, up to 280 characters.

All of our transaction and savings accounts will be NPP ready, so any payments made to you (like transfers from family and friends), will be received in real-time if the sender’s financial institution transmits the payment via the NPP.

PayID

Forget your BSB and account number with a PayID smart address for real-time payments.

Find out more

 

Osko

Money sent in real-time. All NPP payments will be sent via the Osko system.

Find out more

 

Safe and secure

The NPP will be monitored by industry anti-fraud bodies that are committed to the ongoing collaboration and cooperation on standards and industry best practice for fraud protection. This commitment, coupled with our existing fraud prevention and management capabilities and experience, ensures the integrity of the NPP service is maintained and innocent victims of fraud are protected from losses caused by unauthorised payments.

Built for purpose

The NPP has been collaboratively developed by the Reserve Bank of Australia, NPP Australia and over 50 other financial institutions. The world class payments infrastructure will give consumers, businesses and government departments the ability to make fast, versatile and data-rich payments to meet the evolving needs of our 24/7 digital economy.

NPP Australia website NPP Frequently Asked Questions

Let’s face it, remembering your bank details is tough. With all the numbers in our lives, who can remember their BSB and account numbers? That’s where a PayID can help.

Osko is a new way to pay that’s as fast as cash without the hassle. Whether you’re paying a tradie, splitting a bill or giving money to family for something urgent – the money will be there in seconds.

  • If someone knows my PayID, can they use it to commit fraud?

    No, as a PayID is only used to receive funds, not send them.

  • Can someone else register my details (mobile, email) as their PayID?

    Only the owner of the device can register it as a PayID, as it will require Authentication in the form of a code sent to the phone number or email address provided to complete the registration.

  • What if I send the money to the wrong person?

    There are processes/procedures in place to deal with “Mistaken Payments”, if you have made a mistaken payment you need to call Credit Union SA immediately so we can attempt to recover the funds for you.

    Call us (08) 8202 7777

  • What can the New Payments Platform do?

    Key benefits include:

    Speed the ability to make payments in real time, with close to immediate funds availability to the recipient.
    24/7 availability the ability to make and receive low-value payments 24/7 outside normal banking hours.
    Data enriched the ability to send more complete remittance information with payments.
    Simple Addressing

    A system to more easily address retail payments to any recipient using their phone number, email address, ABN or organisational identifier.

    Additional features will become available overtime with the development of new overlay services.

  • How do I know I am sending money to the right person?

    PayID payee-validation functionality will allow you to see the short-name information of the person or business you’re intending to send money to, so you know your payments are going where they should.

  • Is the NPP safe?

    Yes. Protecting our members' funds is of paramount importance to Credit Union SA. Payments made through the NPP will enjoy the same high levels of security which Credit Union SA is renowned for. Some of the protections in place include:

    Factor 2 Authentication a two-step authentication process which adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested.
    24/7 Fraud Monitoring Credit Union SA will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud.
  • What do I need to be ready to make and receive faster payments?

    1. You’ll need to be registered for Internet Banking – call us on (08) 8202 7777 to register
    2. Make sure your mobile phone number and email address are up to date
    3. When the NPP launches use Internet Banking or our Mobile Banking App to make faster payments using BSB and account numbers, or a registered PayID

Using your Member Number to receive payments?

When the New Payments Platform launches, if you are currently using your Member Number to receive payments to your account, these may be credited to a different account than expected and any payroll splits you’ve set up with us won’t work.

So if you currently have a payroll split or have multiple Credit Union SA accounts receiving one or more payments by Member Number, action on your part is required:


To be ready for real-time payments, here’s what you need to do...

1.  Check if you have any payments coming from a payer(s) using your Member Number as opposed to your Account Number. Payment sources may include:

  • Your salary
  • Centrelink payments
  • Other forms of income
  • Any other funds which are regularly paid into your account

2.  For those payer(s) paying you via your Member Number, provide them with BSB 805-007 and your preferred Account Number instead.

3.  If you would like your incoming payments to be split across other accounts, such as your Home Loan or Netsave Account etc., then you will need to set up Scheduled Payments within Internet Banking from your preferred account nominated above in Step 2: select Transfer and bills > Pay member > Select date > Frequency > Set Schedule


Alternatively, if you don’t use Internet Banking you can call us on (08) 8202 7777 or visit your local branch and we’ll help you get everything sorted.