24/7 Fraud Monitoring
Protecting our members' funds is of paramount importance to Credit Union SA.
So although we have an exceptionally low incidence of fraud, we're constantly taking steps to keep it that way.
Our Fraud Bureau Service (FBS) – provided at no extra cost – is a great example.
Operated by fraud identification specialists, FBS provides Credit Union SA credit and debit cardholders around-the-clock protection against fraudulent transactions, 365 days a year.
If a transaction is identified as suspicious, a FBS specialist will contact you between 7.00am and 10.00pm (SA time) to query its validity. If it appears an act of fraud has taken place, they will immediately block your card and commence an investigation.
If they're unable to contact you, they'll make a determination themselves as to whether the transaction is suspicious, based on a number of factors.
For cardholders who experience potential fraud incidents between 10.00pm and 7.00am, the Fraud Bureau Service will:
Send cardholders an SMS between 7:30am and 8:30am
Send a reminder SMS in the afternoon to those cardholders who have not responded.
How to validate our call
If you receive a call from the FBS, you'll be provided with a unique reference number. You will then have the option of confirming the validity of the call by visiting this page of the Credit Union SA website to find a number to call. That number is 1300 705 750.
This will connect you with the FBS team. You will then be required to quote the unique reference number you were given.
To learn more about our FBS, call 8202 7777. Or for more information about protecting your personal finances more generally, visit: