Frequently Asked Questions

If you’re not shopping online regularly, you can easily block online purchases on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version and log in
2. Go to the Card management menu item
3. Select your card from your card list
4. Click on Card controls
5. Deactivate online purchases by turning the (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on).

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate Online purchases by clicking the (Australia and/or International) toggles off, within the Online purchases section (to reactivate, just click the toggle back on).