Frequently Asked Questions

If you’re not making international purchases either online or overseas, you can easily block international payments on your card using Internet Banking or your Mobile Banking App – here’s how:

Mobile Banking App

1. Update the App to the latest version and log in
2. Tap on Cards at the bottom of the home screen
3. Select your card from the card list
4. Tap on More settings > Card controls
5. Deactivate online purchases by turning off the toggles for the Online purchases option in the Australia and/or International section (to reactivate, just click the toggle back on).

Download Mobile Banking App User Guide

Internet Banking

1. Log in to your Internet Banking
2. Click on the Cards icon in the top navigation bar
3. Select Card management and complete the Two-Factor Authentication
4. Click on Card controls alongside the relevant card
5. Deactivate international payments by clicking the ‘international’ toggle off, within the In-Store purchases, Online purchases and ATM withdrawals sections (to reactivate, just click the toggle back on)