Foreign Exchange Terms and Conditions

Foreign exchange services provided by Credit Union SA are subject to fees and charges - please refer to our Deposit Accounts Fees and Charges document for full details.

These terms and conditions, and the terms and conditions in our Deposit Accounts and Access Services Terms and Conditions document, apply to any foreign exchange transaction you initiate through Credit Union SA but to the extent of any inconsistency, these terms and conditions prevail.

International Payments Service

Terms and conditions

Under arrangements we have with Convera (Convera Australia Pty Ltd ABN 24 150 129 749; AFSL 404092), all telegraphic transfers which you initiate through our Internet Banking facility will be sent to the beneficiary's account via Convera. However, the Internet Banking telegraphic transfer facility is provided to you by us and Convera has no responsibility or liability to you for the provision of financial services to you. Your acceptance of a quote will constitute your instruction and authorisation to us to immediately debit the value of your telegraphic transfer (in Australian dollars) from the account you have nominated when using the facility (including the applicable fees and charges payable to us) and to transfer funds to the account of the beneficiary.

The majority of overseas banks levy other processing charges that vary between banks / countries. If these charges are deducted from the transmitted funds this will result in the beneficiary receiving a lesser amount than transmitted. A transaction confirmation does not signify that the telegraphic transfer has been received into the account of the beneficiary. Our overseas bank will normally receive the transfer of funds within 24 hours. Our overseas bank (if they are not the beneficiary bank) may take any normal length of time to on forward the funds to the beneficiary's bank.

Credit Union SA will not be responsible for any delays, errors or omissions in transmission or payment caused by circumstances beyond its reasonable control and accepts no liability for any such loss of any kind whatsoever (including any consequential loss and expense) thereby resulting. If an incorrect account number is quoted, banks in some countries will credit that account (if a valid number) notwithstanding that it is not in the name of the stipulated beneficiary without any responsibility on their part. Further, some banks will not separately advise the beneficiary when requested to do so of a credit to their account. Credit Union SA will not be responsible for such actions.

Credit Union SA accepts no liability for any loss that is not caused by the negligence, fraud or willful misconduct of it or its employees.

Credit Union SA accepts no responsibility for acts of default or omission of any kind whatsoever and howsoever caused by its agents, overseas banks, or third parties involved in carrying out your instructions. Telegraphic transfers must be paid for in cleared funds. Credit Union SA will not carry out your instructions unless clear funds are presented. To the extent permitted by law, Credit Union SA's liability for breach of a condition or warranty shall be limited to the cost of having the service supplied again.

Foreign cheque deposit

Terms and conditions

This service is only available to members who held a Credit Union SA membership prior to 1 December 2022 and will not be available to new members.

A rate for conversion will be obtained on the day of the deposit. Clearance of funds will take a minimum of 30 business days, however the laws of some countries do not limit the time for paying banks to dishonour foreign cheques in certain circumstances.

Credit Union SA reserves the right to obtain reimbursement from you at any time if the foreign cheque is, or appears reasonably to be, dishonoured in accordance with foreign laws. If a cheque is dishonoured, there may be a different exchange rate applied at that time.

Foreign Cash Services

Terms and conditions

Credit Union SA provides Foreign Cash Services in conjunction with Travelex Limited (ABN 36004 179 953, AFSL 222444) (Travelex).

Rates of exchange are calculated by Travelex at the time of processing the foreign currency request.

Credit Union SA provides the Foreign Cash Services on behalf of Travelex. Travelex is required to collect your information under the Anti-Money Laundering and Counter Terrorism Financing Act 2006. If you do not provide the required information, Travelex is unable to provide you with the requested product.

You understand and agree that your personal information will be handled in accordance with Travelex's Privacy Policy, available at www.travelex.com.au. For more information, please contact Travelex on 1800 224 440 between 9.00am and 5.00pm, Monday to Saturday or at tx.support@travelex.com.au