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Regulatory disclosures

Australian Credit Union Movement 

Credit Union SA is a member of the Customer Owned Banking Association, the peak industry body for Australian Credit Unions, Mutual Building Societies and Mutual Banks.

As a group, customer owned banking organisations bring with the strength of over $85 billion in assets. Today, more than 4.8 million people have all, or part, of their financial requirements met by credit unions and other customer owned banking organisations. 

Credit Union SA's Constitution

View our constitution.

Complaints

While we don’t expect that you’ll experience any problems with your accounts or services at Credit Union SA, we do encourage you to contact us with any complaints you may have. If after doing so, however, you feel our staff haven’t satisfactorily resolved the issue, our dispute resolution process is available to you free of charge.

Refer to Member Feedback.

Privacy

At Credit Union SA we understand the importance of protecting our Members' right to privacy and are committed to complying with the Privacy Act 1988, National Privacy Principles and Customer Owned Banking Code of Practice. To learn more, click on the ‘Privacy’ link at the bottom of this page.

Financial Claims Scheme

Learn the facts.

Public Disclosure of Prudential Information

View our disclosure document.

Remuneration Disclosure

View our Remuneration Disclosure document.

Workplace Gender Equality

View our Workplace Profile.

Annual Report

View our 2016 Annual Report.

Legislative Environment

Credit Union SA is incorporated under the Corporations Act as Credit Union SA Ltd. ABN 36 087 651 232.

We are a Member-owned institution and operate under the governance of a Board Of Directors, which is democratically elected by Members. Ultimate authority remains with Members, who are entitled to vote at general meetings, including the Annual General Meeting and can nominate for election to the Board.

Under the supervision of the Australian Prudential Regulation Authority (APRA), deposits in all supervised institutions – whether the largest bank or the smallest credit union – are equally protected and subject to the same regulatory framework.