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Australian Credit Union Movement 

Credit Union SA is a member of the Customer Owned Banking Association, the peak industry body for Australian Credit Unions, Mutual Building Societies and Mutual Banks.

As a group, customer owned banking organisations bring with the strength of over $85 billion in assets. Today, more than 4.8 million people have all, or part, of their financial requirements met by credit unions and other customer owned banking organisations. 


Credit Union SA's Constitution

View our Constitution.


Complaints

While we don’t expect that you’ll experience any problems with your accounts or services at Credit Union SA, we do encourage you to contact us with any complaints you may have. If after doing so, however, you feel our staff haven’t satisfactorily resolved the issue, our dispute resolution process is available to you free of charge.

Refer to Member Feedback.


Privacy

At Credit Union SA we understand the importance of protecting our Members' right to privacy and are committed to complying with the Privacy Act 1988, National Privacy Principles and Customer Owned Banking Code of Practice.

View our Privacy policy.


Financial Claims Scheme

1. What is the Financial Claims Scheme?

The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the Australian Prudential Regulation Authority (APRA). In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

2. How is the FCS limit applied?

The FCS limit of $250,000 applies to the sum of an account holder's deposits under the one banking license.
Therefore, all deposits held by an account holder with a single banking institution must be added together towards the $250,000 FCS limit, and this includes accounts with any other banking businesses that the licenced banking institution may operate under a different trading name.

3. Where can I get further information on the FCS?

Information on the FCS is available on the FCS website.


Public Disclosure of Prudential Information

View our Public Disclosure of Prudential Information document.


Remuneration Disclosure

View our Remuneration Disclosure document.


Workplace Gender Equality

View our Workplace Profile.


Annual Report

View our 2018 Annual Report.


Legislative Environment

Credit Union SA is incorporated under the Corporations Act as Credit Union SA Ltd. ABN 36 087 651 232.

We are a Member-owned institution and operate under the governance of a Board Of Directors, which is democratically elected by Members. Ultimate authority remains with Members, who are entitled to vote at general meetings, including the Annual General Meeting and can nominate for election to the Board.

Under the supervision of the Australian Prudential Regulation Authority (APRA), deposits in all supervised institutions – whether the largest bank or the smallest credit union – are equally protected and subject to the same regulatory framework.