Frequently Asked Questions
Is the New Payments Platform (NPP) safe?
Yes. Protecting our members' funds is of paramount importance to Credit Union SA. Payments made through the NPP enjoy the same high levels of security that Credit Union SA is renowned for. Some of the protections in place include:
| Two-factor Authentication (2FA) | Two-factor Authentication is a process that adds another layer of security to your transactions. A unique code will be sent to your phone, or can be read from a VIP token, then entered into the relevant space where requested. Read more about Two-factor Authentication on the Australian Cyber Security Centre Website. |
| 24/7 Fraud Monitoring | Credit Union SA will ensure that all NPP transactions are monitored 24/7. You will be contacted if we suspect you have been the victim of fraud. |