Home Lending Manager

Thrive with us 

Think banking is all about numbers? Think again.

At Credit Union SA, we’re all about people - our members and their families, the communities we serve, and you.

For more than 60 years, we’ve delivered a fairer, smarter and more human alternative to traditional banks. A customer-owned banking organisation run by its members, for its members, with the purpose of helping South Australians thrive.

Our success is thanks to every one of our team members and the diverse thinking, collaboration and innovation they bring. That’s why we’re committed to creating a welcoming, inclusive workplace where everyone feels comfortable, valued and empowered to reach their full potential.

Want to make your contribution count with an innovative, purpose-driven organisation that supports you to thrive? Join us as our Home Lending Manager and experience the Credit Union SA difference.

Your opportunity

As our valued Home Lending Manager, you will provide professional lending advice to our members, in-house within our branch.

Reporting to the Retail Lending Team Manager, you will draw on your lending experience to ensure a thorough knowledge of all relevant Government Legislation is maintained and adhered to. You will also use your excellent communication skills to maintain relationships with internal and external stakeholders.

In this high-impact role, you will enable us to continue to make a positive impact on our members and South Australian communities by:

• Maintaining thorough knowledge of Credit Union SA’s Lending products, services, policies and systems to meet service level requirements and take advantage of cross-selling & referral opportunities
• Ensuring that feedback from members is recorded in CRM and communicated to the Retail Lending Team Manager as appropriate

Working collaboratively with internal stakeholders across the business to ensure a high-quality experience is delivered to new members to achieve KPIs.

What you'll bring

To succeed in this role, you will have:

• Experience in assessing loans or have held a Designated Lending Authority in previous roles

• Proven track record of achieving sales targets

• Ability to build and maintain a strong understanding of Credit Union SA’s Lending policies and procedures

• Strong organisational skills and attention to detail

• Flexibility and commitment to meet short lead times and transaction timelines. Ability to work independently and manage a scheduled reporting schedule against ad-hoc demands

• High level communication skills, both verbal and written, with the ability to engage with a broad range of stakeholders across all departments

• To assist members and proactively contribute to our Retention Strategy

• Coaching and supporting Branch Staff with existing lending enquiries & new lending opportunities

Ideally, you will also have:

• Previous experience within the Banking Industry.

Why Credit Union SA? 

At Credit Union SA, we channel the profits we generate back to our members and our communities. It’s a purpose that inspires our people each day. And when you join us, you’ll find we’re just as committed to ensuring you have the opportunities and support you need to thrive in all areas of your life.

Here are some of the benefits you’ll enjoy at Credit Union SA:

• Take time out to fill your cup with four Thrive Days a year and a paid day off to celebrate your birthday.
• Learn, grow and progress your career with online training, internal and external development opportunities, study assistance, paid study leave, and assistance for professional membership fees.

• Stay fit and healthy with access to our on-site gym, wellbeing program and annual flu shots.

• Need extra support? Our Employee Assistance Program provides you and your family with free professional counselling whenever you need it.

• Be rewarded for your outstanding contributions with our CEO Awards, Service Awards and Milestone Recognition.

• Make your pay go further with salary-sacrificing options and discounts on health insurance, general insurance, financial planning and loan products.

• Bring more of yourself to work through your own choice of clothes - there’s no corporate dress code here.

Are you ready to thrive? 

Join Credit Union SA to make a positive impact on South Australians and your career.

To apply for this role, please email careers@creditunionsa.com.au. Applications can be addressed to the attention of Alesia Stargatt, People & Development Officer.

We appreciate the time and effort an application takes, which is why we aim to respond to every applicant, regardless of the outcome.

Credit Union SA is an equal opportunity employer that welcomes and values the unique contributions of all people. We strongly encourage applications from people of all backgrounds, cultures, perspectives and experiences. We also support candidate requests for adjustment to accommodate disability or injury so they can equitably participate in the selection process.

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