STOP!
STOP.
Scammers impersonate fraud departments, government authorities, trusted businesses and “tech support” to create fear that your device, account or card details have been compromised by hackers or fraudsters. This fear can cloud your judgement and lead you to “hand over the keys” to the scammers.
Be wary if you receive an unsolicited, out-of-the-blue phone call, SMS message or email from an unknown source. Consider the following before making your payment.
Don't make the payment if:
- You’ve been told you need to move your money to keep it safe – this will always be a scam!
- You’ve responded to a pop-up on your device saying there’s a virus, hacker or other technical issue.
- You’ve given remote access of your devices to another person.
- You’ve been told you have a virus, hacker, ransomware or other concerning reason.
- You’ve been told there’s fraud on your bank, superannuation, Paypal, or any other account.
- You’ve received an extortion email claiming to have compromising images or information about – even if they include some of your personal data to make it seem more real.
- You’ve been given a sense of fear and urgency.
CHECK.
Before making the payment:
- Understand that if you’ve been given a sense of fear and urgency, it’s probably a scam! However, if you believe you’re dealing with a genuine service provider who you have an existing relationship with, contact them by phone using a number you have independently sourced and verified.
Check with Credit Union SA on 13 8777 if you’re unsure. We’re here to help and may be able to spot something you’ve missed.
PROTECT.
If you think you have been the victim of a scam, you should:
- Contact Credit Union SA immediately on 13 8777.
- Report it to ASIC and the police via cyber.gov.au.
- Stop sending money! Be wary of secondary scams or offers to recover your money.
- Change your passwords and PINs straight away if you suspect your security has been compromised.
- Contact IDCARE on 1800 595 160 or via idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
- Visit the Scamwatch or MoneySmart websites for more information on scams.
STOP. CHECK. PROTECT.
Protect yourself from scams.
If you feel unsure, rushed or pressured into making a payment – it’s probably a scam!
Types of scams
Bank impersonation
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Tech Support
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Remote Access
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Phishing
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Extortion email
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Government impersonation
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Security
Learn moreAt Credit Union SA, we use the latest technology to keep your identity, your information and your money safe, however you choose to bank with us.
Call us
13 8777We're here to answer any questions you might have - make sure you have your Access Code ready!