STOP!

If you or someone else is in immediate danger, or if you feel a threat to your safety as a result of a possible scam, call 000.

Act fast if you've had your personal or financial information stolen.

Contact Credit Union SA immediately on 13 8777.

STOP.

Scammers impersonate government authorities (including overseas), law enforcement, debt collection agencies or trusted companies threatening fine, arrest, deportation or even physical harm to you or your family. This fear can cloud your judgement.

Don’t be pressured by a threat. Stop and check whether it’s true.

Don't make the payment if:

You’ve met someone online and they’ve requested money – even if you believe you can trust them, or the reason seems urgent and important. It’s probably a scam!
You’re being blackmailed over nudes. This is called "sextortion" – do not pay the blackmailer. You can report them and get help.
You’ve been threatened with a fine, arrest, deportation or physical harm – unless you pay money immediately. They may claim you’ve been involved in illegal activity.
You’ve received an extortion email claiming to have compromising images or information about you – even if they include some of your personal data to make it seem more real.
You’ve been told you need to move your money to keep it safe.
You’ve received a message from a new number claiming to be your son or daughter, and they’ve lost or damaged their phone.
You’ve been given a sense of fear and urgency.

Think you've been scammed?

CHECK.

Before making the payment:

Understand that if you’ve been given a sense of fear and urgency, it’s probably a scam! However, if you believe you’re dealing with a genuine service provider who you have an existing relationship with, contact them by phone using a number you have independently sourced and verified.
Call or contact your friend or relative on the number already stored in your phone to confirm whether the request is real. If messaging, ask them a question only they would know the answer to.

Check with Credit Union SA by calling 13 8777 if you’re still unsure. We’re here to help and may be able to spot something you’ve missed.

If you are concerned for your safety or the safety of others, contact the police.

PROTECT.

If you think you have been the victim of a scam, you should:

Contact Credit Union SA immediately on 13 8777.
Report it to ASIC and the police via cyber.gov.au.
Stop sending money! Be wary of secondary scams or offers to recover your money.
Change your passwords and PINs straight away if you suspect your security has been compromised.
Contact IDCARE on 1800 595 160 or via idcare.org. IDCARE is a free, Government-funded service that provides support to victims of identity crime.
Visit the Scamwatch or MoneySmart websites for more information on scams.

STOP. CHECK. PROTECT.
Protect yourself from scams.

If you feel unsure, rushed or pressured into making a payment – it’s probably a scam!

Types of scams

Extortion email

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Threats and Extortion

Bank impersonation

Chinese Extortion

Hi Mum/Dad

Security

Learn more

At Credit Union SA, we use the latest technology to keep your identity, your information and your money safe, however you choose to bank with us.

Call us

13 8777

We're here to answer any questions you might have - make sure you have your Access Code ready!