At Credit Union SA we're firm believers that continual improvement is impossible without regular, honest feedback from our members.
So please, don't hesitate to:
visit any Credit Union SA branch
complete our online contact form
write to us at: Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001
fax us on 8202 7727.
If you raise a grievance with us informally through any of the avenues above, rest assured we'll do everything we can to resolve it to your satisfaction.
However, if you're unhappy with the outcome, we encourage you to put your concerns in writing to the:
Disputes Resolution Officer
Credit Union SA
GPO Box 699
Adelaide SA 5001
Or by emailing firstname.lastname@example.org with attention to the Dispute Resolution Officer.
If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Australian Financial Complaints Authority (AFCA).
The AFCA is 100% independent and will fully investigate your complaint and our handling of it, at no cost to you.
Their contact details are:
Phone: 1800 931 678, 9.00am - 5.00pm (AEST)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001