Member feedback Good, bad or indifferent, let us have it!
At Credit Union SA we're firm believers that continual improvement is impossible without regular, honest feedback from our members.
So please, don't hesitate to:
visit any Credit Union SA branch
complete our online contact form
write to us at: Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001
fax us on 8202 7727.
If you raise a grievance with us informally through any of the avenues above, rest assured we'll do everything we can to resolve it to your satisfaction. However, if you're unhappy with the outcome, we encourage you to put your concerns in writing to the:
Disputes Resolution Officer
Credit Union SA
GPO Box 699
Adelaide SA 5001.
or by emailing firstname.lastname@example.org with attention to the Dispute Resolution Officer.
If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Financial Ombudsman Service Australia (FOS Australia).
FOS Australia is the Australian Securities and Investments Commission external complaints scheme and 100% independent. FOS Australia will fully investigate your complaint and our handling of it, at no cost to you. Their contact details are:
phone: 1800 367 287, 9.00am-5.00pm (AEST)
fax: 03 9613 6399
mail: Financial Ombudsman Service Ltd, GPO Box 3, Melbourne VIC 3001