Skip to content

At Credit Union SA we're firm believers that continual improvement is impossible without regular, honest feedback from our members.

So please, don't hesitate to:

  • complete our online contact form

  • write to us at: Customer Relations, Credit Union SA, GPO Box 699, Adelaide SA 5001

  • fax us on 8202 7727.

Dispute resolution

If you raise a grievance with us informally through any of the avenues above, rest assured we'll do everything we can to resolve it to your satisfaction. However, if you're unhappy with the outcome, we encourage you to put your concerns in writing to the: 

 Disputes Resolution Officer
 Credit Union SA
 GPO Box 699
 Adelaide SA 5001.

or by emailing info@creditunionsa.com.au with attention to the Dispute Resolution Officer.

If your complaint remains unresolved after 45 days, or if you are unhappy with the final outcome, you may wish to refer the matter to the Financial Ombudsman Service Australia (FOS Australia). 

FOS Australia is the Australian Securities and Investments Commission external complaints scheme and 100% independent. FOS Australia will fully investigate your complaint and our handling of it, at no cost to you. Their contact details are:

  • fax: 03 9613 6399

  • mail: Financial Ombudsman Service Ltd, GPO Box 3, Melbourne VIC 3001

How we can help

Get in touch with us and submit an online enquiry form.

We’re here to help South Australians make the most of every cent they have.

Offering the same services as a bank but our highest priority is not to deliver big profits for shareholders.

To maximise the effectiveness of our Social Responsibility program we always choose to support SA organisations helping their communities through a local or an education focus.