Member Relationship Consultant
Adelaide CBD, South Australia
Retail & Banking
Permanent Full Time Role: 5 days per week, 5 hours per day
Work from home flexibility
- Create meaningful customer experiences that help South Australians thrive.
- Join a community-minded team that values your unique contribution
- Career development opportunities + study assistance + professional memberships
Ready to use your passion for customer service to make a difference in South Australian lives and communities? Thrive with us.
Thrive with us
Think banking is all about numbers? Think again.
At Credit Union SA, we’re all about people - our members and their families, the communities we serve, and you.
For more than 60 years, we’ve delivered a fairer, smarter and more human alternative to traditional banks. A customer-owned banking organisation run by its members, for its members, with the purpose of helping South Australians thrive.
Our success is thanks to every one of our team members and the diverse thinking, collaboration and innovation they bring. That’s why we’re committed to creating a welcoming, inclusive workplace where everyone feels comfortable, valued and empowered to reach their full potential.
Want to make your contribution count with an innovative, purpose-driven organisation that supports you to thrive? Join us as a Company Secretary and Senior Legal Counsel and experience the Credit Union SA difference.
Your opportunity
As our valued Member Relationship Consultants, you will ensure that Credit Union SA continues to help South Australia thrive through managing member relationships via our Digital and Contact Centre channels.
Reporting to the Contact Centre Manager, you will draw on your clear and precise communication skills to ensure satisfaction of our members through providing a high standard of quality and compliant delivery of service.
In this high-impact role, you will enable us to continue to make a positive impact on our members and South Australian communities by:
• Provide an exceptional standard of member service leveraging your excellent communication and listening skills in alignment with our brand and values
• Proactively develop and maintain a strong knowledge of products, services, processes and digital systems provided by Credit Union SA
• Establish and enhance relationships with existing and potential to identify opportunities to meet members’ needs
What you'll bring
To succeed in this role, you will have:
• Positive, proactive and results focused attitude and behaviour
• High level of energy and enthusiasm, with a passion for excellence
• Ability to create and build member relationships through curiosity and rapport building ensuring needs are identified and met
• Flexibility to work Mon-Sat roster within our operational hours of 8am-8pm Monday to Friday and Saturday 8-2pm
• Time management skills
Ideally, you will also have:
• Demonstrated sales and service experience in a financial services or retail environment
• Prior experience working within a Contact Centre
• A positive, proactive and results-driven mindset with a high level of personal accountability
Why Credit Union SA?
At Credit Union SA, we channel the profits we generate back to our members and our communities. It’s a purpose that inspires our people each day. And when you join us, you’ll find we’re just as committed to ensuring you have the opportunities and support you need to thrive in all areas of your life
Here are some of the benefits you’ll enjoy at Credit Union SA:
• Take time out to fill your cup with four Thrive Days a year and a paid day off to celebrate your birthday
• Learn, grow and progress your career with online training, internal and external development opportunities, study assistance, paid study leave, and assistance for professional membership fees
• Stay fit and healthy with access to our on-site gym, wellbeing program and annual flu shots
• Need extra support? Our Employee Assistance Program provides you and your family with free professional counselling whenever you need it
• Be rewarded for your outstanding contributions with our CEO Awards, Service Awards and Milestone Recognition
• Make your pay go further with salary-sacrificing options and discounts on health insurance, general insurance, financial planning and loan products
• Bring more of yourself to work through your own choice of clothes - there’s no corporate dress code here
Are you ready to thrive?
Join Credit Union SA to make a positive impact on South Australians and your career.
To apply for this role, please send your resume in Microsoft Word or PDF format to the attention of Alesia Stargatt, People and Development Officer.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity.
We appreciate the time and effort an application takes, which is why we aim to respond to every applicant, regardless of the outcome.
Quoting Reference Number: V0306
Credit Union SA is an equal opportunity employer that welcomes and values the unique contributions of all people. We strongly encourage applications from people of all backgrounds, cultures, perspectives and experiences. We also support candidate requests for adjustment to accommodate disability or injury so they can equitably participate in the selection process.