Financial Hardship Assistance Policy
As a Member of Credit Union SA, if you ever have difficulty meeting your financial obligations to us due to financial hardship – whatever the cause – or anticipate being in that situation in the near future, we may be able to assist.
Under our Financial Hardship Assistance Policy, which goes well beyond National Credit Code requirements, all individual and small business members are eligible to apply for support, most often in the form of altered repayment terms.
As you’d expect, all applications are assessed on a case-by-case basis, and approval can’t be guaranteed. But rest assured, we will make our decision as quickly as possible, and usually within seven business days of receiving all necessary information and documentation.
To learn more or apply
Ask us about financial hardship assistance at any Credit Union SA branch or by contacting our Member Contact Centre on 8202 7777.
You can also download our full Financial Hardship Assistance Policy.