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About us

Member Contact Centre

Whatever your needs, you can speak to a member of our friendly Member Contact Centre team. Available six days a week, they can help you take care of almost any financial task, or answer any questions you may have about our products or services.

Call or visit us


  • Visit us at 400 King William Street, Adelaide.



  • 08 8211 9457 in Australia
  • +618 8211 9457 overseas

Opening hours

Monday – Friday 8.00am - 8.00pm
Saturday 8.00am - 2.00pm
Sunday Closed

Web Chat

You can now contact us during business hours with Web Chat, just look for the red "Let's Chat" button on the bottom right hand side of the screen. Please note: when using Web Chat, please stay on the same page or your chat session will be disconnected.

Opening hours

Monday – Friday 8.00am - 8.00pm
Saturday 8.00am - 2.00pm
Sunday Closed

Open Web Chat

Access Code

Having your own unique Access Code enables us to verify your identity and ensure it's only you who accesses your accounts. You'll need to quote your Access Code to:

  • Receive any information about account(s)
  • Check your balances and transactions
  • Open a new account
  • Advise us how you wish us to deal with a maturing Term Deposit
  • Change or cancel periodical payments
  • Rearrange existing payroll deduction authorities
  • Transfer funds between your accounts or to an external account
  • Stop payment on a cheque
  • Change any personal details.

If you don't yet have an Access Code, you can download a form or call us on (08) 8202 7777.

For full terms and conditions, please review our disclosure documents.

We have extended our opening hours. We now have more time to talk and help you with your banking needs.

Our improvement is based on feedback from our members. Let us know what you think by filling out our feedback form.

Let's Chat