24/7 Fraud Monitoring
Have no fear
Protecting our members' funds is of paramount importance to us at Credit Union SA and we are constantly developing and taking steps to keep it that way.
Fraud Bureau Service
24/7 protection of your money
Fraud Bureau Service (FBS) provides Credit Union SA credit and debit card holders with around-the-clock protection against fraudulent on-line or ATM credit and debit card transactions, 365 days a year. It's operated by trained fraud identification specialists and is provided to members at no cost.
Here's how it works
If a transaction is identified as suspicious, our fraud specialists will contact you between 7.00am and 10.00pm (SA time).
They'll ask you some questions about the transaction and confirm if it is a valid transaction. If it appears that an act of fraud has taken place, they will immediately block your card and begin the investigation process.
If they're unable to contact you, they'll make a determination as to whether the transaction is suspicious, based on a number of factors. For example, if the transaction originated overseas and your most recent transaction was in Adelaide, then this may be deemed as possible fraud.
For cardholders who experience potential fraud incidents between 10.00pm and 7.00am, instead of calling cardholders between 7.00am and 9.00am the Fraud Bureau Service will:
- Send cardholders an SMS between 7:30am and 8:30am
- And then a reminder SMS in the afternoon to those cardholders who have not called back.
How to validate our call
If you do receive a call from our fraud team, you'll be provided with a Unique Reference Number. If you are in doubt as to the bonefides of the call, you will be given the option of confirming the validity of the call, by referring to this page of the Credit Union SA website to find a number to call. That number is 1300 705 750, (overseas +61 282 999 534).
This will connect you with our fraud team and you will then be required to quote the Unique Reference Number you were given as part of the initial call you received.
For more information on this service call 8202 7777.