Fraud
Stop around the clock.
Protecting our members' funds is of paramount importance to us at Credit Union SA. So although we currently have an exceptionally low incidence of fraud, we're constantly developing and taking steps to keep it that way.
Introducing Fraud Bureau Service: 24/7 credit card protection
One of the most recent new security initiatives we've taken is our Fraud Bureau Service (FBS).
FBS provides Credit Union SA credit card and/or debit card holders with around-the-clock protection against fraudulent on-line or ATM credit card transactions, 365 days a year. It's operated by trained fraud identification specialists and provided to members at no extra cost.
Here's how it works
If a transaction is identified as suspicious, our FBS specialists will contact you between 7.00am and 10.00pm (SA time).
They'll ask you some questions about the transaction and to confirm if it was valid. If it appears that an act of fraud has taken place, they will immediately block your card and begin the investigation process.
If they're unable to contact you, they'll make a determination themselves as to whether the transaction is suspicious, based on a number of factors. For example, if the transaction originated overseas and your most recent transaction was in Adelaide, then this may be deemed as possible fraud.
How to validate our call
If you do receive a call from the FBR, you'll be provided with a Unique Reference Number. You will then be given the option of confirming the validity of the call, by referring to this page of the Credit Union SA website to find a number to call. That number is 1300 705 750.
This will connect you with the FBR team. You will then be required to quote the Unique Reference Number you were given as part of the initial call you received.
For more information on the Fraud Bureau Service, call 8202 7777.
For more information