Member Feedback
Let us have it.
At Credit Union SA we're firm believers that continual improvement is impossible without regular, honest feedback from our Members. It tells us what we're doing well, where we could do better, and what we might do differently.
So please, don't hesitate. Good or bad, angry or constructive, give us a piece of your mind. You have five channels to choose from:
- Call us on 8202 7777 or 1800 188 229 (country SA)
- Visit any Credit Union SA branch
- Complete our online Contact Us form
- Write to us at:
Customer Relations
Credit Union SA
GPO Box 699
Adelaide SA 5001 - Fax us on 8211 9457.
Internal Dispute Resolution Process
If you raise a grievance with us informally through any of the avenues above, rest assured that we'll do everything we can to resolve it to your satisfaction. However, if you're unhappy with the outcome we encourage you to use our Internal Dispute Resolution Process, which offers you a formal process to address your concerns with Credit Union SA. Members should put their concerns in writing to the:
Disputes Resolution Officer
Credit Union SA
GPO Box 699
Adelaide SA 5001.
External Dispute Resolution Proces
An External Dispute Resolution Process provides members with the opportunity to seek further assistance in the event that they are not happy with the outcome of the Internal Dispute Resolution Process.
You may wish to refer the matter to the Financial Ombudsman Service (FOS).
FOS is the Australian Securities and Investments Commission external complaints scheme, and it's 100% independent. FOS will fully investigate your complaint, and our handling of it, at no cost to you.
Their contact details are:
- Phone 1300 780 808, 9am-5pm (AEST)
- Fax (03) 9613 6399
- E-mail info@fos.org.au
- Website: fos.org.au
- Mail:
Financial Ombudsman Service Ltd
GPO Box 3
Melbourne VIC 3001