Legal
Australian Credit Union Movement
Credit Union SA is an affiliate of Abacus - Australian Mutuals the peak industry body for Australian Credit Unions and Mutual Building Societies.
As a group, credit unions have one of the largest customer bases of any financial institution in Australia. Today, more than 4.6 million people have all, or part, of their financial requirements met by credit unions.
Complaints
While we do not expect that you will experience any problems with your accounts or services at Credit Union SA, we do encourage you to contact us with details of any complaints you may have.
If you feel our staff are not able to satisfactorily resolve your complaint, and you wish to take the matter further, our dispute resolution process is available to you free of charge.
Further information is available at the Credit Union Dispute Resolution Centre.
Privacy
At Credit Union SA we understand the importance of protecting each individual's right to privacy, particularly that of our members, and we are committed to complying with the Privacy Act 1988, the National Privacy Principles and the Mutual Banking Code of Practice. For more details click on our link for Privacy below.
Government Deposit Guarantee - The Facts
Click here for more information.
Public Disclosure of Prudential Information
Click here to see our disclosure document.
Annual Report
Click here to see our 2012 annual report.
Credit Union SA's Constitution
Click here to see our constitution.
Legislative Environment
Credit Union SA is incorporated under the Corporations Law as Credit Union SA Ltd. ABN 36 087 651 232.
We are a Member-owned institution and operate under the governance of a Board Of Directors. Directors are democratically elected to the Board by Members.
Ultimate authority remains with Members who are entitled to vote at general meetings, including the Annual General Meeting, and can nominate for election to the Board.
Under the Australian Prudential Regulation Authority (APRA), deposits in all supervised institutions - whether the largest bank or the smallest credit union - are equally protected and subject to the same regulatory framework.